Mindy Gonzalez
Santa Rosa,CA
Summary
Proven to excel in high-pressure environments, demonstrated at Snow Cones by maintaining composure and promoting a welcoming atmosphere. Skilled in cash handling and customer service, adept at quickly resolving concerns and ensuring customer satisfaction. Achievements include significantly reducing wait times and enhancing customer experience through effective communication and reliability.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Snow Cones
02.2023 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Housekeeper
Motel 6 Hotel
10.2020 - 04.2021
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Deli Clerk
Safeway
05.2016 - 07.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Stocker
Dollar Tree
09.2018 - 01.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Cashier
Taqueria Jalos
12.2014 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Skills
- Reliability and punctuality
- Patience and composure
- Cash handling expertise
- Customer inquiries
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Cashier
Snow Cones
02.2023 - 04.2023
Housekeeper
Motel 6 Hotel
10.2020 - 04.2021
Stocker
Dollar Tree
09.2018 - 01.2019
Deli Clerk
Safeway
05.2016 - 07.2019
Cashier
Taqueria Jalos
12.2014 - 09.2016
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