Mindy Hampe
Boulder City,NV
Summary
Proven to enhance customer satisfaction and loyalty at each location I had the opportunity to work in. I excel in efficient multitasking and exceptional customer service. Skilled in cash handling and stress tolerance, I significantly increased repeat clientele by anticipating guest preferences and ensuring seamless service, even during peak hours. My collaborative spirit and commitment to excellence set me apart.
Overview
8
8
years of professional experience
Work History
Bottle Service/VIP Cocktail Server
Red Rock Casino Resort & Spa
2008.06 - 2009.09
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Coordinated seamlessly with other team members during peak hours to maintain consistently efficient service levels.
Bartender
Hardrock
2005.02 - 2007.10
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Bartender
Light Group
2005.08 - 2006.04
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Gaming Bartender
Home Plate Grill & Bar
2005.10 - 2006.03
- Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
- Worked closely with management to develop strategies for increasing foot traffic during slower periods, leading to improved overall profits.
- Assisted with event planning for gaming tournaments, contributing to successful experiences for both participants and spectators.
- Demonstrated versatility by covering various roles within the establishment as needed, including server or prep cook responsibilities when necessary.
- Handled cash transactions accurately, ensuring proper accounting practices were followed at all times.
- Stayed current on industry trends related to both bartending techniques and popular gaming releases, allowing for meaningful interactions with patrons.
- Increased bar revenue by creating engaging promotions and events tailored to the gaming community.
Cocktail Server
Hard Rock Hotel And Casino Las Vegas
2001.04 - 2004.03
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Anticipated guest needs and provided proactive service.
Education
High School Diploma -
VoTech High School
Las Vegas, NV06.1997
Skills
- Customer Service
- Cash handling proficiency
- VIP guest relations
- Handling large groups
- Speed and Efficiency
- Exceptional customer service
- Efficient multitasking
- Reliability and punctuality
Timeline
Bottle Service/VIP Cocktail Server
Red Rock Casino Resort & Spa
2008.06 - 2009.09
Gaming Bartender
Home Plate Grill & Bar
2005.10 - 2006.03
Bartender
Light Group
2005.08 - 2006.04
Bartender
Hardrock
2005.02 - 2007.10
Cocktail Server
Hard Rock Hotel And Casino Las Vegas
2001.04 - 2004.03
High School Diploma -
VoTech High School
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