Mindy Heck
San Marcos,CA
Summary
Dedicated Spa professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Instructor
Healing Hands School
06.2019 - Current
- Grade students on techniques and knowledge of anatomy
- Observed and adopted new techniques from skilled instructors and lecturers.
- Increased student participation via engaging lectures and assignments.
- Collaborated with administration to secure departmental budget increase.
Massage Therapist
Ocean Crest Spa Cape Rey
08.2019 - 08.2020
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provide excellent customer service
- Retail sales
Massage Therapist/Business Owner
Mindy Heck LMT HHP
03.2007 - Current
- Create Profit and Loss reports
- Upkeep of office and supplies
- Provide massage/treatments in office
- Provide mobile massage/treatments
Assistant Manager
Cal-a-vie
04.2011 - 12.2018
- Develop procedures for accurate inventory control, monitoring, and perform inventory for both Beauty and Body departments
- Maintain and update Spa protocol manual
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CAHealing Hands School of Holistic Health
Escondido, CA10.2010
Skills
- Instruct Groups
- Team Teaching and Collaboration
- Co-Teaching and Co-Planning
- Customer Service and Satisfaction
- Microsoft Office Expertise
- Staff Supervision
- Scheduling and Coordinating
- Overseeing Employees
- Hiring and Training
- Time Management
- Massage- Swedish, Deep Tissue, Reiki, Cranio Sacral, Pregnancy, Hot Stone, and many more
Timeline
Massage Therapist
Ocean Crest Spa Cape Rey
08.2019 - 08.2020
Instructor
Healing Hands School
06.2019 - Current
Assistant Manager
Cal-a-vie
04.2011 - 12.2018
Massage Therapist/Business Owner
Mindy Heck LMT HHP
03.2007 - Current
High School Diploma -
Fallbrook High School
Healing Hands School of Holistic Health