Mindy Hudnall
Security Guard
Provo,UT
Summary
Throughout my 35 years I've had the opportunity to be in various career's, however different they may be my one goal was always, how can I help those around me most. The one question with any job of why do you want this, I could give the obvious answers of wanting to be there for someone on their worst day because of those I've met on my worst days, however truthful that may be it is a generic one that is used time and time again. What truly fuels me into wanting to become a police officer is a variety of things, it comes from helping to protect those that I work with at Timpanogos Hospital and also learning how to control a situation and deescalate something that has potential to turn ugly. I've earned the title psych whisperer among the Emergency Room staff because of how effective my presence and actions are with those struggling. The responses from coworkers and of law enforcement has lead me to want to become a Mental Health Police Officer. A position I know doesn't exist in most forces, but something that may be an option eventually. Being raised by parents whom are both of the mental health world it only makes sense to those close to me that this is something I would try to pursue.
Overview
15
15
years of professional experience
Work History
Security Officer
HSS Security
04.2021 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
911 Emergency Dispatcher
Summit County Sheriff's Office
08.2022 - 01.2023
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
911 Emergency Dispatcher
Central Utah 911
08.2021 - 02.2022
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Security Officer
HSS Security
09.2019 - 08.2021
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Room Service Supervisor
Orem Community Hospital
10.2014 - 01.2019
- Created room service in a hospital that
- Trained new staff members on room service responsibilities, ensuring a seamless integration into the team.
- Managed inventory levels to minimize waste while maintaining adequate supplies for daily operations.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Enhanced guest satisfaction by promptly addressing and resolving room service complaints and concerns.
- Streamlined room service operations for increased efficiency by implementing new procedures and protocols.
- Boosted customer loyalty with exceptional attention to detail and personalized service.
- Maintained high standards of cleanliness, hygiene, and presentation in all areas of the hotel.
Employee
Intermountain Healthcare
10.2013 - 10.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Assistant Supervisor
Kara Chocolates
09.2008 - 08.2013
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Mentored junior staff members, helping them develop skills necessary for career advancement within the company.
- Collaborated with upper management to establish performance benchmarks, evaluating success based on quantifiable metrics.
- Spearheaded initiatives aimed at improving workplace safety, resulting in fewer accidents and increased employee awareness.
- Implemented cost-saving measures that reduced overhead expenses without compromising quality or performance standards.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
No Degree - Culinary Arts
BYU-Idaho
Rexburg, IDHigh School Diploma -
Provo High School
Provo, UT06.2006
Skills
- Staff Management
- CCTV Monitoring
- Emergency Response
- Conflict De-Escalation
- Crisis Intervention Training
- Security Guard License
- Report Writing
- Complex Problem-Solving
- General Security
- Dispatch
- Patrolling
- Crisis management
- Professionalism
Timeline
911 Emergency Dispatcher
Summit County Sheriff's Office
08.2022 - 01.2023
911 Emergency Dispatcher
Central Utah 911
08.2021 - 02.2022
Security Officer
HSS Security
04.2021 - Current
Security Officer
HSS Security
09.2019 - 08.2021
Room Service Supervisor
Orem Community Hospital
10.2014 - 01.2019
Employee
Intermountain Healthcare
10.2013 - 10.2014
Assistant Supervisor
Kara Chocolates
09.2008 - 08.2013
No Degree - Culinary Arts
BYU-Idaho
High School Diploma -
Provo High School
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