Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mindy Jenkins

Edwardsville,United States

Summary

Seasoned Implementation Manager with background in effectively overseeing the execution of project plans, coordinating cross-functional teams and ensuring timely completion of tasks. Strengths include exceptional problem-solving abilities, strong leadership skills and adeptness at change management. Demonstrated success in previous roles by improving operational efficiency and fostering strong relationships with stakeholders.

Overview

11
11
years of professional experience

Work History

Enterprise Implementation Manager

Service Titan
Chesterfield, MO
04.2023 - Current
  • Guide customers through software implementation with a focus on personalized training sessions.
  • Assess customer needs to recommend best practices for system optimization.
  • Collaborate with customers to configure software solutions that align with their specific requirements.
  • Facilitate seamless communication between customers, internal teams, and external vendors.
  • Track implementation progress, proactively addressing delays, mitigating project risks, and resolving escalations.
  • Maintain comprehensive project documentation while ensuring compliance with established processes.
  • Provide regular status updates, highlighting key milestones, risks, and progress.
  • Conduct tailored 1-on-1 training sessions to meet the unique needs of each audience.
  • Train new hires on the functionality and best practices of Aspire software.
  • Ensure a smooth transition from implementation to ongoing customer support.
  • Gather and utilize customer and internal feedback to refine and enhance training programs.
  • Supervise data migration, confirming precision and smooth integration from legacy software systems.

Operations Manager

Corrective Asphalt Materials
South Roxana, IL
08.2022 - 04.2023
  • Facilitated project completion through collaboration with sales staff, crew supervisors, and office personnel.
  • Managed procedures and coached crew members to enhance project coordination and productivity.
  • Coordinated operational decisions and strategic goal-setting with general manager.
  • Regularly evaluated business procedure efficiency against organizational objectives, implementing improvements as needed.
  • Reviewed financial information and adjusted operational budgets to enhance profitability while analyzing performance metrics.
  • Collaborated with municipal contacts for construction project scheduling and attended pre- and post-construction meetings.
  • Contacted clients to confirm project completion and satisfaction.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

General Manager

Munie Greencare
Caseyville, IL
08.2018 - 08.2022
  • Managed four departments, including sales, marketing, lawn production, and office staff.
  • Developed and implemented office procedures for Lawn division training.
  • Ensured timely and accurate execution of all operations.
  • Established key performance goals and conducted performance evaluations.
  • Conducted interviews and hired candidates for various roles.
  • Collaborated with internal and external teams to optimize customer sales experience.
  • Oversaw equipment inventory across primary and multiple military base locations.
  • Monitored social media channels and produced content for service promotion.

Office Administrator

Country Club Lawn and Tree
South Roxana, IL
07.2016 - 08.2018
  • Assisted Owners, Human Resource Manager, and Marketing Director with daily operations, including calls and customer correspondence.
  • Developed operational procedures and created manuals to enhance efficiency.
  • Provided customer service for billing inquiries, complaints, and general questions.
  • Processed payments and maintained updated sales records for customers.
  • Contacted customers to facilitate the sales process effectively.
  • Collaborated with Managers on customer issues and necessary adjustments.
  • Generated weekly reports and resolved identified discrepancies.
  • Trained Office Manager, Marketing Director, and office assistant on best practices.

Financial Sales Consultant

PNC Bank
Edwardsville, IL
11.2014 - 05.2016
  • Consulted clients on financial goals, facilitated account openings, and submitted loans based on needs.
  • Reported weekly on sales performance and set objectives during Monday morning meetings.
  • Managed operations to ensure compliance with bank practices and policies through weekly meetings.
  • Provided technical support related to software applications used by clients.

Education

Bachelor of Science - Family and Consumer Sciences, Merchandising, Business

Eastern Illinois University
Charleston, Illinois, United States

Skills

  • Management and leadership
  • Customer service excellence
  • Financial management
  • Payroll administration
  • Human resources management
  • Microsoft Office proficiency
  • Adobe Creative Suite
  • 3D modeling and design
  • Project management tools
  • Aspire Software
  • Salesforce
  • Project management
  • Software implementation
  • Team collaboration

References

References available upon request.

Timeline

Enterprise Implementation Manager

Service Titan
04.2023 - Current

Operations Manager

Corrective Asphalt Materials
08.2022 - 04.2023

General Manager

Munie Greencare
08.2018 - 08.2022

Office Administrator

Country Club Lawn and Tree
07.2016 - 08.2018

Financial Sales Consultant

PNC Bank
11.2014 - 05.2016

Bachelor of Science - Family and Consumer Sciences, Merchandising, Business

Eastern Illinois University

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