Mindy Joerndt
Appleton,Wisconsin
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
25
25
years of professional experience
Work History
Registered Nurse
St. Francis Community Free Clinic
06.2023 - Current
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Evaluated patient histories, complaints, and current symptoms.
- Recorded details regarding therapies to keep patient charts updated.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Instructor
UW Green Bay / Wisconsin Caregiver Academy
08.2021 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Improved student performance by defining clear goals and communicating performance metrics.
- Increased student participation via engaging lectures and assignments.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Facilitated learning with creation of engaging written and oral assignments.
- Shifted between formal and informal methods of teaching to keep students engaged.
Regional Nurse Manager
BAKA Enterprises, Inc.
01.2011 - Current
- Developed patient care plans by performing patient assessments and evaluations and determining diagnosis.
- Established a culture of continuous improvement, fostering collaboration among nursing staff to share best practices.
- Championed interdisciplinary collaboration within healthcare teams, improving patient outcomes through comprehensive care plans.
- Contributed to healthcare organization growth by networking with community partners, promoting available services effectively to potential clients.
- Achieved cost savings through careful budget management, evaluating resource allocation to align with organizational priorities.
- Conducted frequent medical records reviews and audits to verify followed quality measures.
- Improved patient services by resolving family and patient grievances and complaints.
- Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees.
- Facilitated seamless transitions between acute care settings and home-based services for patients requiring ongoing support.
- Ensured regulatory compliance across all facilities in the region, conducting thorough audits and addressing any discrepancies swiftly.
- Improved patient care by implementing evidence-based nursing practices and standardizing protocols across the region.
- Promoted patient safety through rigorous adherence to infection control protocols and timely reporting of incidents.
- Developed strong relationships with local healthcare providers, facilitating efficient patient referrals and coordination of care.
- Led the successful integration of new technology into daily nursing practice, enhancing productivity and streamlining documentation processes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintained up-to-date knowledge of best nursing practices, participating in continuing education courses and attending relevant conferences.
- Managed time effectively to prioritize patient needs while adhering to strict schedules for medication administration, treatments, and documentation.
- Educated family members and caregivers on patient care instructions.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
Assisted Living Administrator
BAKA Enterprises, Inc. / Emerald Valley Assisted L
06.2010 - 01.2011
- Managed payroll, employees, insurance, workers compensation, and compliance reporting.
- Maintained a safe and comfortable living environment for residents by ensuring strict adherence to safety protocols and state regulations.
- Conducted regular facility inspections and oversaw maintenance tasks preserving a clean well-maintained living environment for residents.
- Managed budgets effectively, optimizing financial resources to maximize the quality of services provided to residents.
- Reduced employee turnover rates by fostering a positive work culture and providing opportunities for professional growth.
- Ensured compliance with federal, state, and local regulations through meticulous recordkeeping and documentation practices.
- Increased family involvement in resident care by organizing regular family meetings and providing ongoing communication on resident progress.
- Improved resident satisfaction by implementing personalized care plans and regularly reviewing progress.
- Assisted in the development of marketing strategies increasing facility occupancy rates and attracting new residents to the community.
- Monitored staff scheduling and workload distribution to maintain optimal staffing levels and minimize burnout or overtime expenses.
- Addressed resident concerns promptly and compassionately, maintaining high levels of satisfaction among families and residents alike.
- Coordinated social events that engaged both residents families contributing towards an inclusive community atmosphere.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Registered Nurse
Appleton Healthcare Center
01.2009 - 12.2009
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Evaluated patient histories, complaints, and current symptoms.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Medical Surveillance Specialist
Integnet / Agnesian Healthcare
03.2003 - 08.2008
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Performed medical testing in accordance with company policies.
Certified Nursing Assistant
St. Agnes Hospital
11.1999 - 06.2005
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
Education
Doctor of Nursing Practice - Nursing
University of Wisconsin - Oshkosh
Oshkosh, WI05.2024
Bachelor of Science - Nursing
University of Wisconsin - Oshkosh
Oshkosh, WI12.2008
Skills
- Proficient in Microsoft Office
- EMR Systems
- Direct Patient Care
- Patient Assessments
- Documentation and Charting
- Patient Assessment
- Clinical judgment
- Care Plan Development
- Team Coordination
- Complex Problem-Solving
- Chronic Disease Management
- Long-Term Care
Timeline
Registered Nurse
St. Francis Community Free Clinic
06.2023 - Current
Instructor
UW Green Bay / Wisconsin Caregiver Academy
08.2021 - Current
Regional Nurse Manager
BAKA Enterprises, Inc.
01.2011 - Current
Assisted Living Administrator
BAKA Enterprises, Inc. / Emerald Valley Assisted L
06.2010 - 01.2011
Registered Nurse
Appleton Healthcare Center
01.2009 - 12.2009
Medical Surveillance Specialist
Integnet / Agnesian Healthcare
03.2003 - 08.2008
Certified Nursing Assistant
St. Agnes Hospital
11.1999 - 06.2005
Doctor of Nursing Practice - Nursing
University of Wisconsin - Oshkosh
Bachelor of Science - Nursing
University of Wisconsin - Oshkosh
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