Mindy Kehner
Massillon
Summary
Results-driven License Coordinator with expertise in license management and compliance. Proven ability to streamline processes, enhance stakeholder engagement, and ensure adherence to regulatory requirements.
Overview
21
21
years of professional experience
Work History
License Coordinator
Diebold Nixdorf, Incorporated
North Canton, OH
11.2019 - 03.2026
- Ensured adherence to licensing regulations for company operations and technician classifications to mitigate risks.
- Coordinated license renewals and ensured timely updates to regulatory requirements.
- Developed streamlined processes for tracking license usage and allocations.
- Coordinated stakeholder engagement to enhance understanding of licensing requirements and compliance.
Customer Service Trainer II
Diebold Nixdorf, Incorporated
North Canton, OH
07.2014 - 11.2019
- Developed and delivered comprehensive training programs for customer service representatives.
- Enhanced onboarding processes by implementing standardized training materials and assessment tools.
- Facilitated workshops to improve product knowledge and customer interaction skills among staff.
- Monitored trainee performance, providing constructive feedback to foster continuous improvement.
Customer Service Supervisor
Diebold Nixdorf, Incorporated
North Canton, OH
07.2013 - 07.2014
- Supervised customer service team to enhance operational efficiency and service quality.
- Implemented training programs to improve staff performance and product knowledge.
- Developed and maintained customer feedback systems to drive service improvements.
- Analyzed service metrics to identify trends and inform strategic decision-making.
Customer Service Trainer
Diebold Nixdorf, Incorporated
North Canton, OH
03.2007 - 07.2013
- Assisted with comprehensive training programs for customer service representatives.
- Designed and implemented training programs to ensure new employees are well-prepared for their responsibilities.
- Created training materials that aligned with company policies and customer service standards.
- Evaluated trainee performance through comprehensive assessments and delivered constructive feedback for skill enhancement.
Customer Service Representative
Diebold Nixdorf, Incorporated
North Canton, OH
12.2004 - 03.2007
- Processed and documented customer service requests through direct phone calls and email correspondence, ensuring timely assistance.
- Supported technicians by managing ticket arrival, updates, and closures to enhance workflow efficiency.
- Analyzed customer concerns and coordinated with field management for resolution when necessary.
- Guided new employees in applying training knowledge effectively within their positions.
Education
Associate of Science - Early Childhood Education
Stark State College of Technology
North Canton, OH05-2001
Skills
- License management
- Organizational Skills
- Clear verbal/written communication
- Cross-functional coordination
- Legal research
- Problem Solving
- Time Management & Multitasking
- Leadership & Collaboration
- Attention to Detail
- Adaptability
- Interpersonal Skills
Timeline
License Coordinator
Diebold Nixdorf, Incorporated
11.2019 - 03.2026
Customer Service Trainer II
Diebold Nixdorf, Incorporated
07.2014 - 11.2019
Customer Service Supervisor
Diebold Nixdorf, Incorporated
07.2013 - 07.2014
Customer Service Trainer
Diebold Nixdorf, Incorporated
03.2007 - 07.2013
Customer Service Representative
Diebold Nixdorf, Incorporated
12.2004 - 03.2007
Associate of Science - Early Childhood Education
Stark State College of Technology