Mindy Keith
Anchorage,AK
Summary
Accomplished Infusion Manager at PEAK Neurology and Sleep Medicine, adept in team leadership and time management, significantly enhancing customer satisfaction and safety procedures. Leveraged decision-making and customer service skills to achieve strategic goals and improve financial performance, demonstrating a strong commitment to professional excellence and employee development.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Infusion Manager
PEAK Neurology and Sleep Medicine
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Assistant Office Manager
PEAK Neurology and Sleep Medicine
10.2014 - Current
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Recorded expenses and maintained accounting records.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Medical Assistant
Family Practice Physicians Inc
01.2012 - 10.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Empowered patients through education on self-management techniques for chronic conditions.
Medical Assistant
Del Mar M.E.D.
01.2009 - 01.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Bachelor of Science - Health Care Management
Liberty University
1971 University Blvd Lynchburg VA 2451508-2023
Technical - MA - Medical Assisting / Phlebotomy
Career Tech Vocational
Temecula, CA08-2002
High School Diploma -
Chaparral High School
Temecula, CA06-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA)
Timeline
Infusion Manager
PEAK Neurology and Sleep Medicine
11.2022 - Current
Assistant Office Manager
PEAK Neurology and Sleep Medicine
10.2014 - Current
Medical Assistant
Family Practice Physicians Inc
01.2012 - 10.2014
Medical Assistant
Del Mar M.E.D.
01.2009 - 01.2010
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA)
Bachelor of Science - Health Care Management
Liberty University
Technical - MA - Medical Assisting / Phlebotomy
Career Tech Vocational
High School Diploma -
Chaparral High School
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