Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mindy Kimble

West Newton,Indiana

Summary

Dedicated professional with 22 years of experience in state service, committed to enhancing employee performance and delivering exceptional customer service.

Overview

22
22
years of professional experience

Work History

Team Lead

Indiana Department of Revenue
04.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

Business administrator 4

Indiana Department of Revenue
09.2003 - Current
  • In my current position I oversee the household goods and passenger companies. On a daily basis I review the new and renewing applications, assisting carriers via phone, email and walk in. When reviewing new applications i use multiple websites and systems to do the background checks, process payments, write and review publications and legal orders. I have recently assisted in updating the application and legal orders to streamline the process. i am currently reviewing the Indiana code and the Indiana administrative code regarding passenger and household good carriers to submit updated laws to the 2022 legislation. I often work with other agencies like the legal and policy departments along with ISP and Southeastern Trans to make sure that I am up to date on what the industry is doing and how to better serve our customers. I am excited to be learning the legal aspect of my job and am eager to further my education and knowledge.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  • Conduct searches to find needed information, using such sources as the Internet.

Education

High School Diploma - general

Decatur Central High School
Indianapolis, Indiana
06.1997

Skills

  • Research Experienced
  • Leadership Experienced
  • Time management Expert
  • Customer service Expert
  • Attention to detail
  • Customer focus
  • Coaching and mentoring
  • Process improvement
  • Relationship building

Timeline

Team Lead

Indiana Department of Revenue
04.2022 - Current

Business administrator 4

Indiana Department of Revenue
09.2003 - Current

High School Diploma - general

Decatur Central High School

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