Mindy Krebs
Clinton,IA
Summary
Prior Authorization Specialist with extensive experience at Mercy Medical Center, adept at navigating complex insurance requirements and ensuring compliance. Skilled in medical terminology and effective communication, I have consistently streamlined processes, enhancing office efficiency and maintaining positive client relationships. Committed to preserving patient confidentiality and delivering exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist/Medical Receptionist
Cardiology Consultants of Southwest Florida
Clinton, IA
10.2024 - 02.2025
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
Prior Authorization Specialist/Medical Receptionist
Mercy Medical Center - Clinton
Clinton, IA
07.2017 - 09.2024
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Bank Teller
Temp Associates
Clinton, IA
03.2014 - 06.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
No Degree - Graphic Design/Art History
Lone Star College
Houston, TXHigh School Diploma -
Humble High School
Humble, TX05-1997
Skills
- Prior authorization process
- Medical terminology
- Medical appeals handling
- Insurance verification
- Effective communication skills
- Data entry
- Electronic health records proficiency
- Medical office procedures
- Professionalism and ethics
- Records maintenance
- Patient confidentiality compliance
- Patient scheduling
- Provider relations
- Medical coding expertise
- Clinical documentation improvement
- HIPAA compliance
- ICD-10 coding
- CPT coding
- Precertification requirements
- Outpatient surgery coding
- Telephone etiquette
- Schedule management
- Conflict resolution
- Reliability
Certification
- BLS/CPR Certified, American Heart Association - 6/05/23
Timeline
Prior Authorization Specialist/Medical Receptionist
Cardiology Consultants of Southwest Florida
10.2024 - 02.2025
Prior Authorization Specialist/Medical Receptionist
Mercy Medical Center - Clinton
07.2017 - 09.2024
Bank Teller
Temp Associates
03.2014 - 06.2017
No Degree - Graphic Design/Art History
Lone Star College
High School Diploma -
Humble High School