Mindy Lemoine
Covington,LA
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Backyard Storage Solution LLC
Slidell, LA
10.2022 - 11.2025
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed spreadsheets and organized files to enhance operational efficiency.
- Maintained a clean and organized front desk and reception area.
Scanned documents and faxed reports to support administrative tasks. - Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Inputted information into system to revise status reports and engage communications with customers.
- Issued consistent reminders via telephone and email concerning upcoming builds for customers.
- Conducted proactive reminder calls to customers prior to appointments and follow-ups.
- Managed personnel schedules to keep shifts properly staffed.
- Coordinated and validated appointments immediately after new orders were received.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Set and confirmed customer appointments.
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinated with vendors regarding parts ordering and delivery schedules for repair work.
- Completed day-to-day duties accurately and efficiently.
- Confirmed building permit requirements for various jurisdictions, ensuring compliance with regulations.
Applied for necessary permits to facilitate construction processes. - Proficient in Salesforce and Skedulo.
Administrative Assistant
Covington Monument Company
Covington, LA
05.2021 - 10.2022
- Administration Assistance’s duties for busy office with answers incoming and outgoing phones, taking payments along with quick books, enter contracts and work order to be saved, scanned, and filed.
- Making layout for stencil and have approval from customers through email or appointments.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Received and routed incoming calls and correspondence to promote timely communication.
- Double checking names and dates at all times.
- Program’s knowledge on Nexus, Quickbook, Gerber, and Monument Designs.
Commercial Service Rep/Dispatcher
Benfatti A/C and Heating
Slidell, LA
03.2015 - 07.2016
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on service plans, including upgrades.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered inbound calls, chats and emails to facilitate customer service.
Administrative Assistant
Fischer Environmental Services
Mandeville, LA
04.2006 - 03.2015
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Obtained scanned records and uploaded to database.
- Maintained appointment and event calendars for executives and department heads.
- Monthly printing for renewals and quarterly bills and service tickets
Education
High -
Delgado Community College
01.2005
Skills
- Customer assistance
- Multi-line communications
- QuickBooks
- Accounts payable management
Data entry accuracy - Excel spreadsheet management
- Computer skills
- Time management skills
- Office productivity tools
Spreadsheet and document creation
Effective communication skills - Data entry
- Team collaboration
- Purchase order management
- Time allocation
- Building permit compliance
- Permit application processing
- Schedule coordination
- Salesforce
- Microsoft Excel
Timeline
Administrative Assistant
Backyard Storage Solution LLC
10.2022 - 11.2025
Administrative Assistant
Covington Monument Company
05.2021 - 10.2022
Commercial Service Rep/Dispatcher
Benfatti A/C and Heating
03.2015 - 07.2016
Administrative Assistant
Fischer Environmental Services
04.2006 - 03.2015
High -
Delgado Community College