Mindy Locker
Dayton
Summary
Experienced Recruiter with a solid background in HR support, offering over 5 years of expertise in talent recruitment. Demonstrates ability to connect with candidates and effectively communicate company advantages. Skilled in conducting interviews, screening applicants, and designing market-competitive compensation structures.
Overview
13
13
years of professional experience
Work History
Insurance Agent
RetireMed
04.2024 - Current
- Developed customized insurance solutions to meet diverse client needs.
- Evaluated client risk profiles and recommended appropriate coverage options.
- Managed policy renewals and ensured compliance with industry regulations.
- Conducted in-depth market analysis to identify emerging trends and opportunities.
- Mentored junior agents, enhancing team knowledge and performance efficiency.
- Built strong relationships with clients, resulting in increased customer retention rates.
- Led training sessions on product updates, ensuring team stayed informed on best practices.
Hiring Manager
Crumbl
06.2022 - 12.2023
- Delegate tasks to restaurant staff and supervise their performance
- Hired new staff and assisted with training
- Maintain a fully-stocked inventory and order food supplies, as needed
- Created weekly schedules for entire staff and handle any call offs or shift swap requests
- Help staff resolve on-the-job challenges
- Track daily costs and revenues
- Balance the cash register at the end of the shift and handle bank deposits
- Coordinate with suppliers as they deliver food product orders
- Ensure client satisfaction and gracefully handle any complaints
- Open or close the restaurant based on business needs
- Inform the next Shift Manager about pending tasks
- Report maintenance and training needs
Customer Care Specialist/HR Recruiter
Victoria’s Secret Digital
09.2013 - 06.2022
- Sought out every opportunity to improve customer experiences to delight customers and build trust.
- Assist via live chat and help up to 3 customers at once while providing great service.
- Verified and logged high volume of contacts each day to assist customers with their orders, products, experiences and any concerns they had while providing excellent customer service.
- Kept detailed records covering customer requests and problems and implemented resolutions and relevant feedback to improve service delivery.
- Seasonally assist with our HR recruiting team for 4 years.
- Review applications to select qualified candidates, performed interviews and extended job offers.
- Advised managers on criteria and recruitment strategies.
- Interpreted and explained human resources policies, standards, and regulations.
- Navigate many computer programs such as Taleo, Text Recruit, Salesforce, Excel, Avature, Outlook etc.
Customer Service Associate Cashier
Knickerbocker Pool and Spa
03.2013 - 09.2013
- Balanced cash drawer at beginning and end of each shift.
- Maintained clean, organized, and well-stocked checkout areas.
- Engaged with customers while completing cash register transactions.
- Performed water tests to determine what products were needed for their pool or spa and then assisted with locating items needed.
Education
Human Resources Management -
Clark State Community College
Springfield, OH09.2025
High School diploma - undefined
Franklin Monroe High School
Pitsburg, OH01.2001
Skills
- Applicant evaluation Talent acquisition strategies Analytical skills Prioritization and time management Issue resolution
Timeline
Insurance Agent
RetireMed
04.2024 - Current
Hiring Manager
Crumbl
06.2022 - 12.2023
Customer Care Specialist/HR Recruiter
Victoria’s Secret Digital
09.2013 - 06.2022
Customer Service Associate Cashier
Knickerbocker Pool and Spa
03.2013 - 09.2013
High School diploma - undefined
Franklin Monroe High School
Human Resources Management -
Clark State Community College