Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melinda Wyatt

Vancouver

Summary

Dynamic Inside Operations Specialist with a proven track record at American Sani-Can, excelling in customer service and order processing. Recognized for attention to detail and reliability, I effectively resolved customer concerns, ensuring satisfaction and compliance with quality standards. Adept at multitasking, I thrive in fast-paced environments while maintaining high service levels.

Overview

26
26
years of professional experience

Work History

Inside Operations Specialist

American Sani-Can
Portland
04.2019 - 12.2024
  • Adhered to all company policies and procedures when dealing with customers.
  • Provided accurate information about products or services to customers.
  • Assisted other team members when needed during peak hours of business operations.
  • Listened attentively to customer concerns and provided appropriate solutions within the time limits.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
  • Complied with quality assurance standards while handling customer inquiries.

Insurance Agent

New Era Insurance
Portland
09.1998 - 04.2019
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Processed payments received from clients promptly according to established procedures.
  • Responded to customer inquiries and problems to promote great service.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Education

High School Diploma -

Canby Union High School
Canby, OR
06-1988

Skills

  • Customer service
  • Order processing
  • Quality assurance
  • Data entry
  • Product knowledge
  • Attention to detail
  • Reliability
  • Process documentation
  • Regulatory compliance
  • Time management
  • Human relations
  • Multitasking Abilities

References

References available upon request.

Timeline

Inside Operations Specialist

American Sani-Can
04.2019 - 12.2024

Insurance Agent

New Era Insurance
09.1998 - 04.2019

High School Diploma -

Canby Union High School

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