Hi, I’m
Mindy Lowery
Borger,TX
Summary
Dynamic leader with a proven track record at Borger Country Club, enhancing customer satisfaction and streamlining operations. Excelled in staff training and mentoring, achieving a significant improvement in onboarding efficiency. Skilled in inventory management and problem-solving, fostering team collaboration and a positive work environment. Demonstrates an outstanding ability to build customer relationships and manage resources effectively.
Overview
20
years of professional experience
Work History
Borger Country Club
Bar Manager
11.2013 - 04.2024
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Increased revenue with creative marketing initiatives and promotional events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
Caprock Nursing And Rehabilitation Center
Certified Nursing Assistant
04.2017 - 12.2020
Job overview
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Sears
Customer Service Representative
10.2013 - 04.2017
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Long John Silvers A&W
Restaurant General Manager
11.2003 - 10.2014
Job overview
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Amarillo High SchoolAmarillo, TX
High School Diploma
05.2001
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Staff Scheduling
- Organizational ability
- Health codes compliance
- Customer Relationship Building
- Guest Interaction
- Outgoing Personality
- Inventory Control
- Customer Relations
- Supervisory Experience
- Verbal and written communication
- Foodservice management
- Cost Control
- Customer Service
- Labor cost control
- Money Handling
- Reliable and Responsible
- Problem-Solving
- Collaboration and Teamwork
- Recruitment and hiring
- Calm and Pleasant Demeanor
- Staff Supervision
Timeline
Certified Nursing Assistant
Caprock Nursing And Rehabilitation Center
04.2017 - 12.2020
Bar Manager
Borger Country Club
11.2013 - 04.2024
Customer Service Representative
Sears
10.2013 - 04.2017
Restaurant General Manager
Long John Silvers A&W
11.2003 - 10.2014
Amarillo High School
High School Diploma