Mindy Ly
San Jose,California
Summary
Driven Pharmacy Technician with a track record of enhancing workflow and patient service at The County Of Santa Clara. Excelled in pharmaceutical calculations and team collaboration, boosting pharmacy efficiency. Demonstrated expertise in HIPAA compliance and insurance processing, ensuring optimal patient confidentiality and satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure Pharmacy Technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Sutter Health System. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Accomplished and certified Pharmacy Technician with over 19 years of experience in pharmacy environments for Health and Hospital System. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
The County Of Santa Clara
12.2004 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
Education
Pharmacy Tech License -
American Career College
Los Angeles, CAHigh School Diploma -
Fresno High School
Fresno, CA06.1994
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Patient confidentiality
- Insurance Verification
- Pharmacy Ethics
- Pharmaceutical Calculations
- Pharmacy Software Proficiency
- Advanced math skills
- Order Verification
- Customer Service
- Data Entry
- Attention to Detail
- Prioritization and Organization
- FDA and ICH Guidelines
- FDA and HIPAA Compliance
- Insurance Claim Processing Software
- Dosage Calculation
Certification
- Licensed Pharmacy Technician - May 2002 to current
Timeline
Pharmacy Technician
The County Of Santa Clara
12.2004 - Current
Pharmacy Tech License -
American Career College
High School Diploma -
Fresno High School
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