Mindy Mackaye
Augusta,ME
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Operations Specialist
Wayfair
Brunswick, ME
02.2022 - Current
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Processed and recorded new policies and claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Build cases using evidently documentation and process of litigation to recover Wayfair financial loss.
- Liaise with other departments to guide process improvements.
Associate Expert
T-Mobile
Oakland, ME
05.2018 - 04.2022
- Supported team initiatives and created inclusive environment.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- They are part of a Team of Experts to astound customers with effective resolutions, proactive account management and customer education.
- They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate.
- This role is a learning role, where new associates are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.
CRMA
DLTC Healthcare
Farmingdale, ME
07.2020 - 08.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Reported changes in patient status regarding drug therapy.
- Administered prescribed drugs to high-volume patient caseload.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept digital records of patient details, medications, billing and other activities.
- Increased medication and medical terminology knowledge through research and continuing education.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Regulated IV fluids and programmed IV and insulin pumps.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Kitchen Manager
Red Barn Inc
Augusta, ME
06.2011 - 01.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Managed restaurant marketing, sales building and community involvement.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100 % accuracy.
- Helped general management develop prices based on inventory costs and portion sizes.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Store Manager
CN Brown/ Big Apple
Civic Center Dr. Augusta Maine
01.2017 - 06.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Behavioral Specialist
Ironwood
Morrill
01.2009 - 01.2012
- Interviewed patient and family to obtain psychosocial history.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Conducted and interacted with clients in both individual and group counseling settings.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Maintained accurate and confidential records of assigned students.
- Crafted Behavioral Intervention Plans for individual students.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Partnered with administrative leadership to improve discipline practices based on data findings.
- Oversaw proactive crisis intervention training for campus employees.
- Developed and maintained individualized skill-appropriate lesson plans.
- Informed parents of evaluation methods used to guide instruction and document progress.
- Designed and addresses strategic goals by creating and introducing frameworks for department support.
- Provided in-person, virtual, and hybrid instruction based on evolving school service models.
- Conducted weekly groups to support teachers in developing positive behavioral tools and skills.
- Interpreted general objectives, laws, policies and procedures concerning Special Education program.
- Created and implemented department support framework to address strategic goals.
Education
HS Diploma - General Studies
Lake Technical Center
Eustis, FL05.2002
Skills
- Self-Motivated
- G-Suite
- Organization and Time Management
- Excellent Communication
- Interpersonal Communication
- Decision-Making
- Analytical and Critical Thinking
- Written Communication
- Critical Thinking
- Problem-Solving
- Clerical Support
- Google Workspace
- First Aid/CPR
- Training and Development
- Multitasking Abilities
- Teamwork and Collaboration
- Good Telephone Etiquette
- MS Office
- Teambuilding
- Order Management
- Cash Register Operations
- Shift Checklists
- Staff Training
- Closing Procedures
- Customer Experience
- Product and Service Sales
- Goals and Performance
- Store Layouts
- Sales Expertise
- Store Opening and Closing Procedures
- Special Assignments
- Customer Needs Assessments
- Maximizing Profitability
- Customer Service
- Team Leadership
- Staff Management
- Customer Engagement
- Employee Motivation
- Inventory Management
- Accurate Cash Handling
- Time Management
- Accounting Records
- Credit Card Transaction Processing
- Marketing and Advertising
- Positive and Friendly
- Retail Merchandise Quality Standards
- Multimedia Presentations
- Opening and Closing Procedures
- Vendor Management
- Inventory Oversight
- Performance Review
- MS Office Proficiency
- Payment Processing
- Store Opening
- Customer Relations
- Budget Development
- Shipment Processing
- Revenue Growth
- Brand Visibility
- Financial Operations Management
- Budgeting and Cost Control
- Visual Displays
- Replenishment and Recovery
- POS Inventory System Operation
- Credit and Cash Transactions
- Hospitality and Accommodation
- Policies and Procedures
- Loss Prevention Procedures
- Employee Evaluation
- Verbal and Written Communication
- Operations Oversight
- Root Cause Analysis
- Price Changes
- Cash Management
- Retail Accounts
- Bank and Safe Deposits
- Work Planning and Prioritization
- Leadership Development
- Recruiting and Hiring
- Managing Operations and Efficiency
- Staff Supervision
- Sales Promotion
- Leadership
- Documentation
- Merchandising
- Process Development and Streamlining
- Scheduling and Coordinating
- Policy Development and Enforcement
- Mentoring
- Special Projects
- Shipment Procedures
- Team Meetings
- Cargo and Freight
- Performance Goals
- Reading Comprehension
- Freight Tracking
- Work Assignments
- Checklist Completion
- International Shipments
- Transportation and Logistics
- Cargo Security
- Storage Area and Container Cleaning
- Load Security and Guidance
- Tractor Operation
- First Aid Certification
- Tool and Supply Organization
- Performance Feedback
- Database Updates
- Production Goals
- Estimate Preparation
- Documentation Review
- Strategic Initiatives
- Insurance Terminology
- Settlement Management
- Microsoft Office
- Liability Denials
- Special Handling
- Accounts Payable and Accounts Receivable
- Constructive Feedback
- Client Relationships
- Project Requirements
- Accident Investigations
- Corporate Systems
- Complex Coverage Issues
- Negotiation Leadership
- Past Due Balance Management
- Information Updates
- Purchase Orders
- Insurance Calculation
- Personal Data Evaluation
- Damage Mitigation
- Confidential Records Management
- Information Gathering
- Policy Update Coordination
- Account Management Software
- Data Entry Software
- Conflict Resolution Techniques
- Policy Requirements and Eligibility
- Claims Preparation
- Service Promotions
- Complex Problem-Solving
- Exceptional Recordkeeping Abilities
- Efficient Sales Transactions
- Creative Solutions
- Training Junior Team Members
- Operational Efficiency
- Recordkeeping Organization
- Policy and Procedure Explanations
- Electronic Authorization Processing
- Claims
- Payment and Investigation Escalations
- Settlement Verification
- Credit and Collections
- Account Reconciliation
- Mail Handling
- Workflow Planning
- Policy Implementation
- Administering Payroll
- Biweekly Payroll Processing
- Office Management Software
- Report Preparation
- Billing and Invoicing
- Client Correspondence
- Calendar Management
- Strategic Planning
- Performance Improvement
- Workflow Optimization
- Conflict Management
- Excellent Multitasking Abilities
- Coaching and Training
- Organizational Skills
- Accounts Payable and Receivable
- Calculating Deductions
- Budget Administration
- Financial Accounting
- Data Communications
- Financial Tracking
- Office Supplies and Inventory
- Data Analysis and Modeling
- Deposit Collection
- Customer Service Management
- Evaluate Performance
- Monthly Closings
- Account and Ledger Reconciliations
- Calculating Liabilities
- Cash Flow and Reconciliation
- Report Preparation and Analysis
- Advanced Arrangements
- Preparation of Pleadings
- Profit and Loss Statements
- Meeting Coordination and Support
- Leadership and Change Management
- Licensing Requirements
- Handling Complaints
- P&L Responsibility
- Budgeting
- Scheduling
- Inquiry Requests
- Progress Evaluation
- Patient Relationships
- Family Education
- Medication Education
- Taking and Recording Vital Signs
- Appointment Scheduling
- Patient Room Sanitation
- Mental Health Assessments
- Group Activities Coordination
- Crisis Management
- Emotional Resilience
- Substance Abuse Knowledge
- Emergency Response
- Compassionate Caregiving
- Patient Monitoring
- Therapy and Counseling
- Patient Care Assessment
- Educational Programs
- Patient Medical Histories
- Update Electronic Charts
- Clear Patient Communication
- Monitoring Vital Signs
- Delegation and Motivation
- Risk Mitigation
- Case Management
- Customer Care
- Google Drive
- Situational Awareness
- Operations Coordination
- Set Up Devices
- Troubleshoot Service Issues
- Customer Loyalty
- Google Ads
- Operations Understanding
- Settlement Support
- Dressing Application
- Teaching Exercises
- Resident Support
- Transcribing Medication
- Medical Records Management
- Privacy and Confidentiality
- Patient Health Information Access
- Nursing Assistance
- Direct Supervision
- Active Listening
- Operational Procedures
- Universal Precautions
- Regulatory Compliance
- Bandage Care
- Safety Management
- Dietary Needs
- Medication Preparation
- Medication Side Effect Knowledge
- Security Monitoring
- Breathing Exercises
- Medication Reminders
- Patient Observation
- Supporting Daily Living Needs
- Passing Medications
- Patient Assessments
- Medication Administration
- Distribution Recordkeeping
- Condition Tracking
- Insulin Injections
- Personal Hygiene Assistance
- Walking Rounds
- Office Support
- Monitor Vitals
- Output Monitoring and Reporting
- Observation Documentation
- Medical Histories and Vital Statistics
- Quality Patient Care
- Room Cleaning and Restocking
- Activities of Daily Living (ADL) Support
- Patient Records Gathering
- Monitoring Fluids
- Accurate Records Management
- Electronic Recordkeeping
- Bandaging Patients
- Observing Responses
- Quality Control Procedures
- Pulse Oximetry
- Empathy and Compassionate Care
- Patient Safety Management
- Blood Sugar Monitoring
- Quality Improvement Plans
- Consistent Follow Through
- Floor Assignments
- Resupplying Inventory
- Client Needs Assessment
- Psychiatric Disorders
- Documenting Behaviors
- Calm Under Stress
- Diagnostic Evaluation
- Patient and Caregiver Education
- Emergency Situations
- Emotional Intelligence
Certification
- CMA - Certified Medication Aid
- First Aid/CPR Certified
- Serve safe Training
- Restraint training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Claims Operations Specialist
Wayfair
02.2022 - Current
CRMA
DLTC Healthcare
07.2020 - 08.2021
Associate Expert
T-Mobile
05.2018 - 04.2022
Store Manager
CN Brown/ Big Apple
01.2017 - 06.2018
Kitchen Manager
Red Barn Inc
06.2011 - 01.2017
Behavioral Specialist
Ironwood
01.2009 - 01.2012
HS Diploma - General Studies
Lake Technical Center