Summary
Overview
Work History
Education
Skills
Timeline
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Mindy Matevey

Alcoa,TN

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

13
13
years of professional experience

Work History

Junior Clinic Manager

Massage Envy
Alcoa, TN
07.2024 - Current
  • Utilize communication boards for staff updates and motivation.
  • Assists with special projects as assigned.
  • Assists with recruiting, selecting, orienting, and training new FDAs.
  • Maintain and ensure quality service by enforcing quality and customer service standards.
  • Analyze and resolve quality and customer service problems.
  • Recommend improvements.
  • Network in local businesses for employees and clientele.

Front Desk Associate

Massage Envy
Alcoa, TN
02.2024 - 07.2024
  • Provide excellent customer service through all client interactions.
  • Accurately match clients with the best-fit service providers and services.
  • Educate clients on the menu of services offered, along with membership benefits.
  • Effectively operate the POS system.
  • Answer phone calls with professional and knowledgeable responses.
  • Maintain excellent cleanliness of the clinic.
  • Assist with billing and payment processing.

CTA

Maryville Spine and Laser
Maryville, TN
11.2023 - 01.2024
  • Greet and check in patients upon arrival.
  • Set patients up in the therapy bay with IR therapy boots.
  • Administer class IV laser therapy.
  • Assist doctor as needed/directed.

Lead Certified Pharmacy Technician, Data Entry

Network Healthcare
Knoxville, TN
04.2011 - 10.2023
  • Developed processes with accuracy and efficiency for order entry of daily prescriptions, refills, and new admits.
  • Facilitated communication between pharmacy and nursing premises.
  • Rectified issues that arise through daily operations with medications.
  • Accountable for off-duty call responsibilities.
  • Mentored technicians and pharmacists in QS1 and Docutrack.
  • Created inventory control mechanisms and assisted with audits as necessary.
  • Assisted operations manager in hiring, supervising, training, and evaluating pharmacy technicians.
  • Conducted job responsibilities in accordance with the standards set out in the company's code of business conduct, its policies and procedures, the corporate compliance agreement, applicable federal and state laws, and applicable professional standards.

Education

High School Diploma -

Lenoir City High School
Lenoir City, TN
12-2000

Skills

  • Operations Management
  • Scheduling
  • Scheduling appointments
  • Corporate Compliance
  • Administrative Leadership
  • Program Management
  • Records Management
  • Employee Training
  • Employee Recruitment
  • HIPAA Compliance
  • Technical Troubleshooting
  • Space Planning
  • Client Flow

Timeline

Junior Clinic Manager

Massage Envy
07.2024 - Current

Front Desk Associate

Massage Envy
02.2024 - 07.2024

CTA

Maryville Spine and Laser
11.2023 - 01.2024

Lead Certified Pharmacy Technician, Data Entry

Network Healthcare
04.2011 - 10.2023

High School Diploma -

Lenoir City High School

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Mindy Matevey