Summary
Overview
Work History
Education
Skills
Timeline
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Mindy McKinley

Ogden,UT

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Senior Logistics Associate

Harbor Freight Tools USA
Riverdale, Utah
11.2021 - 10.2024
  • Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

Store Manager

Jp's Chevron
Clearfield, UT
11.2011 - 10.2021
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Ensured compliance with safety regulations and company policies.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Planned special promotions or discounts based on market trends.
  • Updated POS system with new products and promotional offers.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Delegated work to staff, setting priorities and goals.
  • Microsoft 365

Education

High School Diploma -

Bonneville High School
Ogden, UT
05-2000

Skills

  • Logistics Coordination
  • Time management abilities
  • Teamwork and Collaboration
  • Effective Communication
  • Stockroom Organization
  • Multi-tasking strength
  • Visual Layout Design
  • Accurate Cash Management
  • Expertise in Retail Display
  • Point-of-Sale Proficiency
  • Merchandising understanding
  • Stress Tolerance
  • Data Management
  • Call Documentation
  • Stock management
  • Interpersonal Sensitivity
  • Order and Refund Processing

Data Entry

Timeline

Senior Logistics Associate

Harbor Freight Tools USA
11.2021 - 10.2024

Store Manager

Jp's Chevron
11.2011 - 10.2021

High School Diploma -

Bonneville High School

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Mindy McKinley