Mindy Mendoza-Perry
Sammamish,WA
Summary
Result oriented Assisted Living Executive Director and Nursing Home Administrator well versed in motivating and retaining employees, building relationships with residents and families, improving business goals, and person directed care. Proficient in standards of practice and achieving the requirements for continued accreditation. Well organized and resourceful with proactive mindset and excellent communication skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Executive Director
Overlake Terrace
Redmond, WA
11.2023 - Current
- Assist in developing budgets for each departmental unit within the organization.
- Perform risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Set organization direction and developed strategies and tactics to fulfill mission.
- Establish strategic direction and goals to accomplish objectives.
- Collaborate with each department to ensure that all operations are running smoothly and efficiently.
- Develop strategies for improving the quality of medical services provided by our organization.
- Analyze data from various sources, including surveys, reports, and interviews, to identify areas of improvement in patient satisfaction scores.
- Assist with recruitment efforts by interviewing prospective candidates and making hiring decisions based on qualifications and experience.
- Ensure regulatory compliance by staying up to date with changes in state laws.
- Manage conflict resolution between employees, when necessary.
- Respond proactively to concerns and questions by acting on patient feedback.
- Develop marketing strategies to increase occupancy.
- Respond promptly to inquiries from potential clients interested in services offered by our community.
- Increased EBITDAR through controlling expenses line by line and reviewing revenue sources for accuracy.
Executive Director
The Havens at Antelope Valley
Lancaster, CA
04.2022 - 11.2023
- Created a collaborative environment that fostered innovation and encouraged employee engagement.
- Trained, mentored, evaluated, coached, and led staff members to ensure success in achieving their goals.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, and guidelines.
- Authored reports outlining progress on projects or initiatives for senior leadership review.
- Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
- Maintained accountability for operational and fiscal integrity while effectively managing the designated budget.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Conducted regular staff meetings to ensure adherence to safety protocols and promoted team building through empowerment.
- Developed marketing strategies to increase occupancy.
- Participated in quality improvement initiatives designed to enhance customer service standards within the organization.
Executive Director
Prestige Assisted Living
Lancaster, CA
04.2019 - 04.2022
- Developed professional relationships within the community to help grow census including marketing and attending networking events
- Completed human resource and personnel tasks such as interviewing, disciplining, evaluating, and training staff
- Successfully formulated reports on census, finances, staffing needs, labor hours, and overall operations of community to submit to corporate office
- Ensured compliance of both state and federal regulations with zero deficiencies cited since hire
- Encouraged and created an environment that promoted empowerment, brainstorming, motivation, and growth of team members leading to high employee retention
- Improved organizational processes and regulatory compliance by implementing new personnel structure with clear-cut roles and responsibilities
- Increased profit by leveraging market knowledge and natural leadership talents while managing the daily operations of a 44-bed assisted living and 20 bed memory care
- Managed multi-million dollar budget and developed innovative financial controls tools, resulting in improved accuracy and better accountability for department heads
- Established excellent relationships with residents and family members by proactively identifying problems and acting appropriately to garner resident engagement and satisfaction.
Administrator
The Village HealthCare Center
Hemet, CA
12.2014 - 04.2019
- Minimized staff turnover through appropriate selection, orientation, training, staff education, and development
- Provided thorough supervision of day-to-day operations of facility in accordance with set policies and guidelines
- Successfully tracked and improved census for 54 bed Skilled Nursing and 52 bed assisted living
- Increased Medicare star rating from 2 star to 5 star in less than 3 years
- Monitored and maintained multi-million dollar budget to ensure financial objectives were met
- Assisted in development and implementation of innovative marketing techniques and strategies to develop community relationships and promote the community
- Effectively communicated by listening to others and offering leadership and guidance to provide a climate that confidently motivated and mobilized the team to meet high performance standards
- Actively maintained up-to-date knowledge of applicable state and federal laws and regulations
- Innovative problem solving to generate workable solutions and resolve complaints efficiently and effectively
- Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines
- Routinely evaluated the overall resident care within the facility and diligently enforced high standards to ensure resident's physical, spiritual, and psycho-social well-being needs were attained and maintained at all times
Social Services Director
The Village HealthCare Center
Hemet, CA
07.2000 - 12.2014
- Conducted needs assessments and referred clients to financial, medical, social, and community assistance and services
- Coordinated discharge planning to create a smooth transition into the community
- Worked closely with others so that issues were immediately addressed, and effective solutions were implemented
- Made appearances at special events as a representative of the community to develop new relationships
- Managed a caseload of 48 residents at any given time
- Kept up-to-date, thorough and accurate charting within resident medical records
- Ensured residents psycho-social needs were met at all times
- Deficiency free department all years in the position
- Complete MDS, care-plans, assessments timely
- Attended all required meetings as active part of IDT (interdisciplinary team member)
Education
Bachelor of Arts - Sociology and Anthropology
University of Redlands
08.1998
Nursing Home Administrator, NHAP 7915
Skills
- Healthcare industry best practices
- Patient-oriented
- Sound decision making
- Personal and professional integrity
- Relationship and team building
- Budgeting expertise
- Census growth and employee retention
Certification
RCFE Administrator Certificate, Social Services Designee Certificate, LGBTQ And Harassment Training, CPR/ First Aid Certified, Non-Violent Crisis Intervention Trainer
Timeline
Executive Director
Overlake Terrace
11.2023 - Current
Executive Director
The Havens at Antelope Valley
04.2022 - 11.2023
Executive Director
Prestige Assisted Living
04.2019 - 04.2022
Administrator
The Village HealthCare Center
12.2014 - 04.2019
Social Services Director
The Village HealthCare Center
07.2000 - 12.2014
Bachelor of Arts - Sociology and Anthropology
University of Redlands
Nursing Home Administrator, NHAP 7915
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