Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Mindy Metcalf

Hillsboro,OH

Summary

Accomplished General Manager with a proven track record at Pure Ohio Wellness, adept in leadership and team building, alongside efficient multi-tasking. Excelled in formulating strategies that significantly increased sales and profitability. Skilled in customer relations and inventory control, consistently enhancing operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

General Manager

Pure Ohio Wellness
10.2021 - Current
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team, fostering a positive work environment.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with customers and vendors.
  • Formulated policies and procedures to streamline operations.
  • Streamlined inventory management processes, minimizing inventory issues and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies and inventory shrinkage.

General Manager

Verilife (formally Debbie's Dispensary)
05.2019 - 10.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Reported issues to higher management with great detail.

Collections Manager

Rent 2 Own
02.2016 - 04.2019
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Oversaw daily posting of payments to customer accounts.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Reduced delinquency rates with proactive account monitoring and timely communication.
  • Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted clients with past-due payments and actively monitored payments due from clients.

Education

High School Diploma -

Lynchburg Clay
Lynchburg, OH
01-1999

Skills

  • Leadership and team building
  • Problem resolution
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Staff management
  • Customer relations
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • Customer retention
  • Deadline oriented
  • Purchasing

Timeline

General Manager

Pure Ohio Wellness
10.2021 - Current

General Manager

Verilife (formally Debbie's Dispensary)
05.2019 - 10.2021

Collections Manager

Rent 2 Own
02.2016 - 04.2019

High School Diploma -

Lynchburg Clay

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Mindy Metcalf