Mindy Milliron
WASHINGTON
Summary
Dynamic travel industry professional with extensive experience at Direct Travel, excelling in client engagement and relationship building. Proven track record in mentoring teams and enhancing customer satisfaction through tailored travel solutions. Skilled in analytical thinking and compliance requirements, driving operational efficiency and fostering a culture of continuous improvement.
Dynamic individual with hands-on experience in client development and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
35
35
years of professional experience
Work History
New to Industry Advisor Mentor and Coach
Contractor With Direct Travel
04.2020 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Travel Advisor
Independent Contractor Travel Advisor
04.2014 - Current
- Conducted thorough research on destinations and accommodations to ensure accurate traveler information.
- Delivered exceptional customer service by addressing inquiries through phone, email, and in-person meetings.
- Developed tailored travel plans for niche markets, including adventure and luxury vacations, expanding client base.
- Researched cruises, airfare, and sightseeing options to align with client expectations.
- Established fruitful partnerships with airlines, hotels, tour operators, and small ship luxury cruise lines which resulted in better offers for our customers.
Agency Rollover Manager
Macnair Travel Management, Later Direct Travel
12.2016 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Senior Travel Advisor
Esprit Rainbow Travel (later Travel Place Bethesda
10.2007 - 04.2014
- Enhanced client satisfaction by providing personalized travel recommendations and exceptional customer service.
- Ensured compliance with company policies as well as local regulations pertaining to international travel.
- Spearheaded marketing initiatives to expand the client base while maintaining a high level of repeat business from satisfied customers.
- Evaluated client feedback regularly to continuously improve the quality of service provided.
- Fostered an environment of collaboration among colleagues by sharing insights on best practices in itinerary planning.
- Cultivated a loyal clientele through attentive service and expert guidance on all aspects of their travel planning process.
- Demonstrated flexibility in adapting to evolving client needs, resulting in lasting business relationships and a strong reputation in the travel advisory sector.
- Increased overall sales by designing tailored travel packages that catered to clients'' unique needs and preferences.
- Managed complex travel itineraries effectively, ensuring smooth and efficient trips for high-profile clients.
- Stayed current on industry trends and emerging destinations, making informed suggestions for clients seeking unique experiences.
- Monitored industry developments to stay ahead of the competition and provide innovative solutions for clients.
- Resolved any issues or concerns swiftly, going above and beyond to ensure complete client satisfaction at all times.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Senior Travel Agent
Macnair Travel Management
12.2004 - 10.2007
- Collaborated with suppliers to negotiate exclusive deals, resulting in cost savings for clients.
- Managed high-profile accounts with discretion and professionalism, securing repeat business and referrals.
- Developed comprehensive travel packages, incorporating flights, accommodations, tours, and transportation options.
- Mentored junior agents to improve their sales techniques and industry knowledge, fostering a supportive team environment.
- Delivered informative presentations at community events or educational institutions promoting the agency''s services and the benefits of professional travel planning.
- Maximized client retention through exceptional customer service and timely followups.
- Attended industry conferences and networking events to establish valuable partnerships within the travel sector.
- Optimized profit margins by upselling ancillary products such as insurance policies, car rentals, tours, and activity packages.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Maintained up-to-date knowledge of industry trends and emerging markets to better advise clients on travel options.
- Conducted thorough research on destinations, securing the best possible travel experiences for clients.
- Assisted clients with unforeseen issues during trips, ensuring prompt resolutions and minimal disruptions to their plans.
- Monitored client feedback to continuously improve service offerings and ensure a consistently high level of satisfaction.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Travel Agent
Carroll Travel
09.1996 - 12.2004
- Arranged travel accommodations for Senators, US Representatives, their staffs, PACs, and their families.
- Served as co-Lead Agent on four Presidential Primary campaigns in 2004.
- Created a leisure travel program for agency that for 10 years was primarily devoted to Government and Corporate travel.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes. Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Grew the business further by selling ancillary product such as ground transportation and travel insurance.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Patient Advocate, Hospital Administration
The George Washington University Hospital
02.1990 - 06.1996
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Worked effectively with staff from all departments to coordinate resolutions.
- Acted as a liaison between the interdisciplinary team members regarding critical aspects of the care plan.
- Advocated for patient rights and access to support resources in healthcare settings.
- Identified opportunities for improvement in hospital policies that directly impacted patient experience.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
Education
Master of Arts - Hospital Administration
George Washington University School of Business
Washinton, DC01-2030
B,Ed - Community Health Services And Gerontology
George Washington University School of Education
Washington12-1981
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Problem-solving
- Training and mentoring
- Conflict resolution
- Presentations and public speaking
- Decision-making
- Data interpretation
- Client engagement
- Compliance requirements
Affiliations
- Virtuoso
- Previously Ensemble, AXTravel Network, Travel Leaders
Timeline
New to Industry Advisor Mentor and Coach
Contractor With Direct Travel
04.2020 - Current
Agency Rollover Manager
Macnair Travel Management, Later Direct Travel
12.2016 - 10.2017
Travel Advisor
Independent Contractor Travel Advisor
04.2014 - Current
Senior Travel Advisor
Esprit Rainbow Travel (later Travel Place Bethesda
10.2007 - 04.2014
Senior Travel Agent
Macnair Travel Management
12.2004 - 10.2007
Travel Agent
Carroll Travel
09.1996 - 12.2004
Patient Advocate, Hospital Administration
The George Washington University Hospital
02.1990 - 06.1996
Master of Arts - Hospital Administration
George Washington University School of Business
B,Ed - Community Health Services And Gerontology
George Washington University School of Education
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