Mindy Naugle
Florence,KY
Summary
Enthusiastic college graduate seeking a career in the medical and law field. Highly motivated to work with patients, clients, care teams and legal professionals in the most efficient and effective manner. Friendly, adaptable and collaborative professional able to devise satisfying solutions to complex problems. Effective at setting appointments with healthcare facilities, documenting actions and maintaining thorough records. Dedicated to providing top-notch service to every client while keeping facility policies and requirements in mind. Knowledgeable Hospital Liaison with 10 years coordinating effective care between facilities, hospital and clients. Well-versed in healthcare standards, policies and procedures. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of healthcare production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Hospital Liaison Director
Carespring Healthcare Management
01.2020 - Current
- Successfully manages and collaborates with team of six high performing sales associates in Cincinnati Healthcare market.
- Clinically assess and performs bedside evaluations on patients regarding level of care and skilled need requirements.
- Ethically works with Physicians, Licensed Social Workers, Registered Nurses to discharge patients from hospitals and into rehab facilities or long-term care settings.
- Work within CRM, Epic and other senior living software, engineering key elements to record reporting and data for sales associates.
- Developing and establishing key accounts and territories to maintain business strategies that increased occupancy above 90%.
- Works with insurance companies to ensure Medicare, commercial and Medicaid contract compliance.
- Improved patient satisfaction by streamlining communication between hospital departments and external healthcare providers.
- Enhanced patient care coordination by collaborating with interdisciplinary teams to develop and implement individualized care plans.
- Reduced readmission rates by monitoring patients'' progress and providing timely follow-up support after discharge.
- Served as a trusted resource for families navigating complex medical situations, offering compassionate guidance throughout their journey from admission to post-discharge support services.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Director of Marketing and Admissions
Indianspring
01.2017 - 01.2020
- Clinically and strategically developed business plan that is executed and successful in previous failing territory.
- Maintained census over 90% occupancy, with minimally 48 qualified admissions months.
- Managed over 100 ref's months with proven closing ratio of minimally, 60%.
- Developed business relationships within key hospital accounts to provide consistent, successful and fluent business.
- Worked with community as well as hospital directors to place more challenging patients into higher level of care.
- Participate and manage ACO programs out of very large and thriving territory.
- Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
- Spearheaded digital marketing efforts, including website redesign and social media strategy, driving significant growth in online traffic and conversions.
- Negotiated favorable contracts with vendors and agencies, reducing costs while maintaining high-quality results.
Director of Admissions
Eastgatespring
09.2014 - 01.2017
- Worked in fast paced and competitive setting to drive sales exceed closing goal percentages.
- Input clinical information into Point Click Care and HCS to ensure proper billing with ICD-10 codes.
- Worked with family members and customer service to ensure proper and functional communication between all parties.
- Worked with commercial, Medicare and Medicaid guidelines to ensure proper billing for appropriate patients regarding their care.
- Implemented data-driven decision-making strategies to optimize recruitment tactics and improve overall results.
- Utilized advanced CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-application stage.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
Certified Phlebotomist Technician
St Elizabeth Healthcare Center
01.2004 - 01.2014
- Processed specimens at rapid rate into chemistry, hematology, blood bank and microbiology to ensure adequate results for physicians.
- Reported all blood specimens into epic in timely manner.
- Received order and work on ICU patients drawing and reporting arterial blood gas and adequate oxygen levels on complicated patients.
- Assisted with rapid responses and codes alongside physicians and nurses during critical times.
- Increased laboratory efficiency by processing and organizing specimens in a timely manner.
- Enhanced accuracy of test results by strictly adhering to established protocols for specimen handling and storage.
- Supported medical staff with accurate documentation and record-keeping of patients'' blood tests and results.
- Collaborated with interdisciplinary teams of healthcare professionals to ensure smooth coordination of care plans involving blood testing requirements.
Education
Bachelor of Science - Organizational Leadership
Northern Kentucky University
Highland Heights, KY08.2024
Associate Degree of Applied Science -
Gateway Community And Technical College
Florence05.2011
Skills
- Negotiation skills
- Critical Thinker
- President Sales member
- Resource advocacy
- Team Collaboration
- Problem-Solving
- Statistical Data Management
- Patient Confidentiality and Data Security
- Calm and Effective Under Pressure
- Resource Allocation
- Healthcare Systems Knowledge
- Professionalism and Ethics
Internships Volunteer Work
- Special Olympics Committee
- SIDS: Virginia Walk and Awareness
Timeline
Hospital Liaison Director
Carespring Healthcare Management
01.2020 - Current
Director of Marketing and Admissions
Indianspring
01.2017 - 01.2020
Director of Admissions
Eastgatespring
09.2014 - 01.2017
Certified Phlebotomist Technician
St Elizabeth Healthcare Center
01.2004 - 01.2014
Bachelor of Science - Organizational Leadership
Northern Kentucky University
Associate Degree of Applied Science -
Gateway Community And Technical College
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