Summary
Overview
Work History
Education
Skills
Timeline
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Mindy Newby

Blue Springs,MO - Missouri

Summary

Hardworking and punctual Account Service Representative works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and sales objectives every day. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Account Service Representative

Wil Fischer
Lenexa, KS
10.2022 - Current
  • Created attractive displays to promote retail sales items.
  • Collaborated with retail store managers to understand customer requirements, boost product sales and provide sales support.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Researched new products to determine potential success in assigned stores.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.

Product Data and Analyst

Hy-Vee Grocery
Independence, MO
10.2021 - 10.2022
  • Recognized issues and collaborated with leadership to formulate solutions.
  • Conducted data analysis to prepare forecasts and identify trends.
  • Studied consumer behavior and marketing results to identify new products and sources.
  • Analyzed store's inventory and ordered merchandise and products to keep stock level.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Delivered expert customer service to store patrons and assisted with locating desired items.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Generated reports detailing project information and predictions.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.

Starbucks Store Manager

Starbucks
Overland Park, KS
11.2019 - 10.2021
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Organized promotions to launch new coffee drinks and increase sales.
  • Monitored employee performance and corrected errors impacting service, safety and profits.
  • Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Kept coffee shop in compliance with health code standards and food safety guidelines.

Department Manager

Hy-Vee
Overland Park, KS
11.2011 - 05.2019
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supervised 2 full-time and 6 part-time employees.
  • Handled shift overstock, restocking and inventory control.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Executed targeted merchandising and promotional plans to meet department sales goals.

Education

GED -

Shawnee Mission Northwest High School
Shawnee Mission, KS
05.1997

Some College (No Degree) - Liberal Arts and General Studies

University of Kansas
Lawrence, KS

Skills

  • Verbal and Written Communication
  • Work Planning and Organization
  • Team Supervision
  • Supply and Inventory Management
  • Problem Resolution
  • Work Planning and Prioritization
  • Complex Problem Solving
  • Marketing Techniques
  • Sales Techniques
  • Attention to Detail
  • Friendly and Outgoing
  • Display Resetting
  • Customer Service
  • Time Management
  • Merchandising and Display

Timeline

Account Service Representative

Wil Fischer
10.2022 - Current

Product Data and Analyst

Hy-Vee Grocery
10.2021 - 10.2022

Starbucks Store Manager

Starbucks
11.2019 - 10.2021

Department Manager

Hy-Vee
11.2011 - 05.2019

GED -

Shawnee Mission Northwest High School

Some College (No Degree) - Liberal Arts and General Studies

University of Kansas

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Mindy Newby