Summary
Work History
Education
Skills
Timeline
Generic

Mindy Newman

Boca Raton,FL

Summary

Highly dedicated organized Front Desk assistant manager with exemplary multitasking, time management, and customer service skills. Was responsible for payment collection, employee scheduling, balancing day sheet at day end and training of new employees. Responsible professional loyal and dedicated employee willing to go extra mile. Able to assist others with problem solving. Maintains professional appearance and expertly completes assigned tasks with focus on accuracy. Dependable and quick-learning team player with effective communication and organization skills.

Conscientious medical assistant offering years of experience in fast-paced office setting. Competent in organizing charts, preparing patient rooms, blood pressure, temperatures and supporting diagnostic testing, laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Work History

MOS REPRESENTATIVE

HCA Florida Institute for Womens Health and Body
09.2024 - Current
  • Handle customer complaints quickly and professionally to restore customer assurance.
  • Develop positive customer relations by acknowledging patients concerns and needs.
  • Provide exceptional customer service and support.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Learn and follow all company policies and procedures to maintain safe and professional working environments.

Front Desk Receptionist/Medical Assistant

Cohen and Sheinker Pediatrics
08.2008 - 08.2024
  • Scheduled, coordinated and confirmed appointments for very busy practice.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted Patients and Family at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected balances and co payments,
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Placed orders for front desk supplies.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Sanitized, restocked, and organized exam rooms.
  • Obtained patient medical history, vital signs, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and ordering supplies as needed.
  • Enhanced office efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Oriented and trained new staff on proper procedures and policies.

Medical Assistant/Assistant Office Manager

Dr David Reinhart MD
04.1989 - 01.1993
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Education

Medical Assisting Front And Back Office - Medical Assisting

Florida College of Medical And Dental Assisting
Fort Lauderdale, FL

Child Development Associate (CDA) Credentialing - Child Development/ Child Care

Palm Beach State College
Boca Raton, FL

Skills

  • Customer Service
  • Time Management
  • Staff Scheduling
  • Cash Handling
  • Appointment Scheduling
  • Front Office Management
  • Task Delegation
  • Inventory Control
  • Patient Care
  • Taking vitals
  • Medical assessment
  • HIPAA Compliance
  • Patient Scheduling
  • Laboratory Specimen Collection

Timeline

MOS REPRESENTATIVE

HCA Florida Institute for Womens Health and Body
09.2024 - Current

Front Desk Receptionist/Medical Assistant

Cohen and Sheinker Pediatrics
08.2008 - 08.2024

Medical Assistant/Assistant Office Manager

Dr David Reinhart MD
04.1989 - 01.1993

Medical Assisting Front And Back Office - Medical Assisting

Florida College of Medical And Dental Assisting

Child Development Associate (CDA) Credentialing - Child Development/ Child Care

Palm Beach State College

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Mindy Newman