Summary
Overview
Work History
Education
Skills
Timeline
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Mindy Parsons

Mindy Parsons

Glen Allen,VA

Summary

Dynamic sales leader with proven success at Gap Inc, excelling in team management and customer service. Enhanced store performance through effective loss prevention strategies and exceptional product knowledge, resulting in increased customer loyalty. Committed to fostering a positive work environment while driving team productivity and achieving sales goals.

Overview

23
23
years of professional experience

Work History

Sales Lead Keyholder

Gap Inc
12.2016 - Current
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Implemented loss prevention measures that significantly reduced instances of theft within the store location.
  • Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Medical Records and Health Information Technician

Richmond Behavioral Health
03.2014 - 08.2015
  • Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
  • Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
  • Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
  • Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Verified accuracy of patient information in medical records.
  • Researched and resolved medical record discrepancies.

Appointment Scheduler

Lexus of Richmond
07.2002 - 04.2010
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Submitted warranty claims to warranty companies
  • Assisted office manager with paperwork on car sales as well as DMV paperwork

Education

Associate Of Applied Science - Medical Administration

ECPI University
Richmond, VA
06.2014

Varina High School
Richmond, VA
06.1993

Skills

  • Team management
  • Store operations
  • Strong leadership
  • Customer service
  • Cash handling accuracy
  • Loss prevention
  • Store maintenance
  • Safety enforcement
  • Daily reporting
  • Team member development
  • Product ordering
  • Task delegation
  • Workplace safety
  • Bank deposits
  • Alarm systems
  • Store recovery processes
  • Team building
  • Attention to detail
  • Team leadership
  • Product knowledge
  • Willingness to learn
  • Reliability
  • Customer satisfaction
  • Adaptability and flexibility
  • Conflict resolution

Timeline

Sales Lead Keyholder

Gap Inc
12.2016 - Current

Medical Records and Health Information Technician

Richmond Behavioral Health
03.2014 - 08.2015

Appointment Scheduler

Lexus of Richmond
07.2002 - 04.2010

Associate Of Applied Science - Medical Administration

ECPI University

Varina High School

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