Hi, I’m
Mindy Peterson
Oakley,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
years of professional experience
Work History
Raley’s
Bookkeeper/Administrative Assistant
03.2014 - Current
Job overview
- Enter financial data into company systems and databases
- Maintain inventory and order office supplies through vendors
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Check and audit records for correctness
- Prepare bank deposits, compile data, verified receipts and send payments to banks
- Resolve accounting discrepancies with critical thinking and thorough research
- Control labor costs by using demand-based workflows.
- Train new personnel regarding company operations, policies and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Accomplished multiple tasks within established timeframes.
Raley’s
Head Clerk
02.2001 - 03.2014
Job overview
- Assisted internal and external customers, independently handling numerous clerical tasks
- Managed incoming communication with efficient distribution of mail, messages, and files
- Met customer demands by tracking market changes and revising strategies accordingly
- Monitored employee performance using real-time data and reports
- Investigated customer complaints, identifying and changing processes to remove faults
- Collaborated across departments to resolve customer-related issues
- Anticipated needs and resolved problems to keep customers happy
- Built trusting relationships with customers to better understand needs
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Freedom High SchoolOakley, Ca
High School Diploma
2001
Skills
- Strong Communication
- Customer Relations
- Microsoft Office
- Critical Thinking
- Data Evaluation
- Administrative Support
- Staff Management
- Records Management
- Time Management
- Self Starter
- Multi-Line Phone Systems
- Bookkeeping Procedures
Timeline
Bookkeeper/Administrative Assistant
Raley’s
03.2014 - Current
Head Clerk
Raley’s
02.2001 - 03.2014
Freedom High School
High School Diploma
Similar Profiles
Zach GarrettZach Garrett
Heavy Truck Driver at Raley’sHeavy Truck Driver at Raley’s
Mandy AguilarMandy Aguilar
Operations Team Lead at Raley’sOperations Team Lead at Raley’s
Joeline Teves AlaconJoeline Teves Alacon
Go Back/Stocker at Raley’sGo Back/Stocker at Raley’s
Jamarrio CraneJamarrio Crane
Volunteer at Revive Day ProgramVolunteer at Revive Day Program
BLAIR VANEBLAIR VANE
Project Manager at Stockham ConstructionProject Manager at Stockham Construction