Mindy Pittman
Summary
Trusted Quality Assurance Analyst focused on ensuring products are user-friendly and error-free with effective performance under fluctuating conditions. Practical knowledge with more than 10 years of experience driving an end-to-end product testing strategy focusing on customer experience. Thrives in highly agile, collaborative team environment and applies new technologies to solve problems practically. Experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail.
Overview
14
14
years of professional experience
Work History
Senior Quality Assurance Analyst
Hilltop Holdings
11.2019 - 12.2023
- Enhanced software quality by designing and executing comprehensive test plans.
- Reduced defects in production releases by implementing rigorous testing procedures.
- Collaborated closely with development teams to identify and resolve software issues during all stages of the SDLC.
- Established strong relationships with cross-functional teams, promoting effective communication and collaboration throughout the organization.
- Delivered robust products through meticulous regression testing during product updates and enhancements.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Wrote and maintained detailed internal documentation on developed systems.
- Designed, documented and executed test scenarios to identify software bugs.
- Created and gained project approval on project test plans.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Reported progress, test metrics and results to project stakeholders.
- Optimized test cases to maximize success of manual software testing.
Lead - QA Community of Practice
Hilltop Holdings
01.2022 - 01.2023
- Fostered a culture of innovation within the team by encouraging brainstorming sessions, experimentation with new techniques or tools, and sharing successes and learnings openly.
- Promoted a collaborative learning environment by facilitating monthly meetings with topics ranging from Knowledge Sharing on commonly used tools to expert led training on contemporary QA testing strategies.
- Established functional teams within the Community of Practice comprised of Community members to promote active participation of all members.
- Represented the QA Community of Practice in Weekly Management meetings.
- Created and planned team building activities to promote team cohesiveness.
Quality Assurance Analyst
FleetPride
01.2017 - 11.2019
- Established standards and procedures for documenting test cases, test scripts and defect tracking for QA staff, as well as unit testing and design documents for development staff
- Implemented first time use of automated regression testing in a traditionally manual testing iSeries environment
- Led offshore teams by reviewing test plans, test scripts and test execution to ensure QA standards and requirements are met
- Partnered with management to plan and organize monthly Lunch & Learn presentations for QA and development teams
Quality Assurance Analyst
Ditech, A Walter Company
03.2010 - 10.2016
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Designed, wrote and executed complex test cases using testing related software including MTM and Quality Center; maintained defect tracking during testing phase with TFS and JIRA
- Reviewed functional requirements and design for testability and compatibility with the business requirements
- Documented the entire quality assurance effort from the Master Test Plan to the Final Test Report
- Created and maintained test environments; wrote SQL scripts to query data to populate the test environments.
Skills
- Azure Dev Ops, MTM, JIRA, HP Quality Center
- SQL, SSDS
- SharePoint
- iSeries
- Microsoft Office - Word, Excel, PowerPoint, Visio
- Agile and Waterfall Methodologies
- Manual Testing
- Mobile Application Testing
- Software Development Lifecycle
- SAS
- ISO 9001
- Cross-functional Team Collaboration
Timeline
Lead - QA Community of Practice
Hilltop Holdings
01.2022 - 01.2023
Senior Quality Assurance Analyst
Hilltop Holdings
11.2019 - 12.2023
Quality Assurance Analyst
FleetPride
01.2017 - 11.2019
Quality Assurance Analyst
Ditech, A Walter Company
03.2010 - 10.2016
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