Mindy Reeves, BSW
Social Worker
Old Town,Maine, ME
Summary
Motivated Social Worker with first-rate client advocacy skills and extensive knowledge of community resources. Offering 2 years of successful performance in social work roles. Recognized for compassionate demeanor and excellent social perceptiveness. Skilled in the assessment and treatment of substance use disorders. Passionate about building trust and rapport with at-risk populations through a non-judgemental approach, patient demeanor, and excellent interpersonal skills.
Overview
3
3
Certifications
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Clinical Social Work Intern
Northern Lights Acadia Hospital
Bangor, Maine
04.2021 - Current
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Social Work Student Intern
Bangor Public Health And Community Services
Bangor, Maine
05.2019 - 05.2021
- Participated in a variety of monthly collaborative meetings.
- Planned and participated in events, training, market programs, and other activities including tabling at community events.
- Participated in activities related to grants and reporting, including editing, writing of sections, and a ending grantee summits.
- Volunteered weekly at a local substance use recovery center (Bangor Area Recovery Network), including but not limited to: assisting the Executive Director with administrative duties, serving on a policy and procedures committee, a ending regular operations and staff meetings, assisting in policy writing, outreach, training, volunteer recruitment, and program development.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Developed social media strategy templates for Facebook.
- Represented BPHCS Healthy Promotions Department at trade shows and various community events and had direct interaction with community members.
- Extensive experience using PowerPoint and Canva to develop multimedia presentations.
- Built rapport with community members and community partners to facilitate trusting relationship and provide setting conducive to growth.
Personal Assistant/CRMA
Home Care For Maine
Bangor , Maine
05.2011 - 09.2021
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Taught patients about medications, procedures and care plan instructions.
Direct Service Professional
Commonsense Housing
Brewer, ME
09.2010 - 01.2011
- Supervised and supported activities of daily living such as medication administration and personal hygiene.
- Assisted disabled individuals to foster independence while still closely monitoring safety.
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
Tax Preparer
Jackson Hewitt
Hampton, Virginia
11.2007 - 05.2008
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Provided information about available products and services, including Rapid Refund and Protection Plus services, to clients, resulting in increased business opportunities.
- Interviewed diverse clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Inbound Call Center Sales Representative
West Telemarketing
Hampton , Virginia
06.2007 - 11.2011
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Described and explained details about various credit card options to inform customers and guide purchasing decisions.
- Recommended balance transfers to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Fast Food Crew Member
McDonald's Restaurant
Brewer, Maine
09.2003 - 08.2004
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas as needed.
Education
Master of Social Work -
University of Maine
Orono, Maine 05.2020 - Current
Bachelor of Social Work -
University of Maine
Orono, Maine 05.2018 - 05.2020
Associate of Arts and - Sciences
Eastern Maine Community College
Skills
Referrals and networking
Substance abuse treatments
DSM-IV knowledge
Compassionate
Analytical thinking
Knowledge of medical and psychiatric terminology
Cultural awareness
Critical thinking
Teamwork
Microsoft Office Suite
Certification
American Red Cross Baby, Child, and Adult First Aid/CPR/AED/
Timeline
Clinical Social Work Intern
Northern Lights Acadia Hospital
04.2021 - Current
American Red Cross Baby, Child, and Adult First Aid/CPR/AED/
04-2021
American Red Cross First Aid for Opioid Overdoses
04-2021
Master of Social Work -
University of Maine
05.2020 - Current
Recovery Coach Certification
06-2019
Social Work Student Intern
Bangor Public Health And Community Services
05.2019 - 05.2021
Bachelor of Social Work -
University of Maine
05.2018 - 05.2020
Personal Assistant/CRMA
Home Care For Maine
05.2011 - 09.2021
Direct Service Professional
Commonsense Housing
09.2010 - 01.2011
Tax Preparer
Jackson Hewitt
11.2007 - 05.2008
Inbound Call Center Sales Representative
West Telemarketing
06.2007 - 11.2011
Fast Food Crew Member
McDonald's Restaurant
09.2003 - 08.2004
Associate of Arts and - Sciences
Eastern Maine Community College