Mindy Ries
West Jordan,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outgoing, professional, dependable individual. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Account Manager/Business Development
Network Transport
05.2021 - Current
- To prospect daily for new freight opportunities from customers
- Develop and maintain strong customer relationships to allow for greatest opportunities in generating highest level of order volumes
- Aggressively accept, pre-accept, and enter all freight orders into McLeod
- Work closely with carrier sales team to ensure all freight is being properly covered and on time service metrics are being achieved
- Develop account relationships within customer organization
- Understanding pricing for all kinds of freight(Flat bed, Reefers, Vans, hazmat's, LTL)
- Manage spot bidding boards for customers
- Quarter/yearly contracts, RFP
- Manage accounts
- Identify issues and consult with customers
- Get with team to handle pricing strategies
- Go above and beyond for customers
- Weekly calls with all load planners
- Enter all tenders into McLeod
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Built relationships with customers and community to establish long-term business growth.
Load Planner/Dispatcher
RSD
08.2020 - 05.2021
- Schedule all loads for intermodal
- Analyze factors such as size of load, product, driver availability, and length of trip
- Oversee route of product and track delivery status
- Proactively address problems and suggest solutions in relation to scheduling issues
- Handle all incoming emails from customers
- Track import hauls
- Rail bill loads
- Make gate reservations for UP
- Manage drivers
- Logistics and marketing
Dispatcher, Marketing
Turner Gas Company/Crestwood/Transco
08.2012 - 05.2020
- Marketing, billing, collections
- Scheduling and dispatching loads based on logistics for origin/destination
- Entering, maintaining, and monitoring data for truck or rail shipments daily
- Entering and maintaining inventory data
- Participates in weekly inventory meeting
- Participates in transportation Meeting
- Receiving requests from customers regarding orders, questions, issues, etc
- Track truck shipments and if changes occur with origin or destination, update data immediately o Follow up with 3rd party shipments to get BOLs quicker
- Communicating with terminal operators daily regarding loads
- Following up on driver availability with Marketer, i.e
- If a driver is sitting
- Building relations with schedulers from our vendor supply points
- Building relations with customers within the company
- Provide End of Month Reports to customers that have requested
- Utilize Microsoft Office programs such as Word Perfect, Excel, Sage, Google drive, TMW as well as various other programs
- Resolve collections by examining customers payment plans, payment history
- Maintain customers' accounts, including applying payments and credits
- Prepare invoices
- Process credit applications
- Manage all drivers
- Logbooks (Drivers hours etc.)
- Schedule monthly driver meetings Including safety meeting
- Track vacations/sick time for drivers
- Freight cost
- Track deadhead miles
- Assist with back-up HR duties including but not limited to: Contacting previous employers to verify employment and references, schedule drug screenings, enter time cards for payroll, audit driver files, and set up and register for taxes in other states.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
Administrative Assistant/Receptionist
Stayner & Co
12.2010 - 09.2012
- Utilized Microsoft Office programs such as Word Perfect, Excel, etc
- Answered multiple phone lines
- Assisted with the preparation and finalization of Federal and State tax returns
- Processed Incoming/ Outgoing mail
- Maintained excellent client relations
- Prepared Excel spread sheets
- Maintained Owner's including but not limited to: Obtaining credit reports, showing properties, collecting rent and deposits, scheduling maintenance.
Skills
- Business Development
- Account Management
- Customer relationship management
- Microsoft Excel
- Account Development
- Customer Service
Timeline
Account Manager/Business Development
Network Transport
05.2021 - Current
Load Planner/Dispatcher
RSD
08.2020 - 05.2021
Dispatcher, Marketing
Turner Gas Company/Crestwood/Transco
08.2012 - 05.2020
Administrative Assistant/Receptionist
Stayner & Co
12.2010 - 09.2012