Summary
Overview
Work History
Skills
Assessments
Certification
Languages
Timeline
OperationsManager
Mindy Ritchie

Mindy Ritchie

Anchorage,AK

Summary

Asset protection professional prepared for leadership roles. Strong focus on team collaboration and achieving results. Skilled in risk assessment, loss prevention, and incident management. Reliable, adaptable, and effective in dynamic environments. Extensive knowledge base in Front End Operations and Controls facilitate an invaluable relationship between Front End and Asset Protection.

Overview

6
6
years of professional experience
10
10
Certification

Work History

Asset Protection Team Leader

Walmart
09.2024 - Current
  • Extensive knowledge of Secure Apollo and finding source operation/ process breaks regarding Long/Shorts to include internal investigations.
  • Established comprehensive emergency response plans in coordination with other departments, improving overall preparedness for unforeseen events.
  • Boosted employee awareness about loss prevention through engaging presentations, workshops, and training sessions.
  • Ensured compliance with all relevant regulations and company policies related to asset protection and loss prevention efforts.
  • Provided timely reports on asset protection performance metrics to senior management, supporting informed decisionmaking.
  • Improved store security by collaborating with management to develop and enforce loss prevention policies.
  • Assisted human resources with hiring decisions for the asset protection team by conducting interviews and assessing candidate qualifications.
  • Strengthened communication between departments by organizing regular meetings to discuss asset protection issues and initiatives.
  • Facilitated ongoing professional development opportunities for team members through targeted training programs tailored to individual needs.
  • Developed strong relationships with local law enforcement agencies to facilitate information sharing and support in case of incidents.
  • Conducted thorough investigations into suspected theft and fraud, leading to successful resolution in most cases.
  • Managed a diverse team of asset protection professionals, fostering a supportive environment focused on continuous improvement.
  • Promoted a strong culture of integrity and accountability within the organization, contributing to an overall decline in incidents related to asset loss or damage.
  • Reduced inventory shrinkage by conducting regular audits and addressing discrepancies promptly.
  • Performed risk assessments on key areas within the business, identifying vulnerabilities and implementing mitigation measures accordingly.
  • Enhanced asset protection strategies by implementing effective training programs for team members.
  • Increased team efficiency through the implementation of standardized procedures and best practices.
  • Built cross-functional relationships with business partners to reduce losses.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Utilized various hand and power tools to secure premises and increase protection.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
  • Managed inbound receiving departments.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Implemented quality control measures throughout the receiving process to ensure merchandise met company standards upon arrival.
  • Gathered and processed merchandise returns.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
  • Reduced product damage by establishing thorough inspection procedures during the receiving process.
  • Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.
  • Pulled, verified, and packaged items for shipment.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Processed and resolved claims efficiently, ensuring compliance with company policies.
  • Managed hazardous waste processes to ensure compliance with safety regulations and company policies.

Optician

Vision Center by Walmart
09.2022 - 03.2023
  • Work personally with patients to ensure an excellent optical experience
  • Offer assistance on frame selection, lense material explanation and 'Add-on' service options
  • Also run various reports daily, verify insurance
  • Intercept all incoming lab orders and validate prescription
  • Use of various tools and machines, computer systems for daily orders or adjustments
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
  • Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
  • Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
  • Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
  • Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer service protocols.

Front End Team Lead/ Coach

Walmart
05.2019 - 01.2022
  • Assured the Walmart Culture was present throughout the front end
  • Managed no less than 25 associates and assured time management and efficiency was practiced in the safest manner possible
  • Took advantage of any 'teaching' moments I could and followed up on delegated work regularly
  • Also handled the bulk of the financial details
  • Making and dropping tills, readying deposits, fixing recycler, self check out pickups and lottery
  • Responsible for the scheduling of associates
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Provided comprehensive documentation for all projects completed during my tenure as a Front End Team Lead.
  • Led by example, fostering an environment of accountability and excellence while maintaining open lines of communication with staff members to address concerns promptly.
  • Resolved escalated customer complaints with diplomacy, resulting in amicable solutions that maintained long-term relationships.
  • Enhanced customer satisfaction by streamlining operations processes and implementing effective communication strategies.
  • Spearheaded initiatives to improve employee engagement, fostering a positive work environment that boosted overall team morale and performance.
  • Reduced response times for customer inquiries by creating efficient workflows and prioritizing tasks.
  • Implemented quality assurance measures to ensure consistent delivery of top-notch customer support services.
  • Evaluated employee performance on an ongoing basis providing constructive feedback and implementing personalized development plans that strengthened the team''s capabilities.
  • Established lasting partnerships with vendors through strong relationship-building skills, negotiating favorable terms that benefited both parties involved.
  • Developed comprehensive training programs for new hires, ensuring seamless integration into the team and increased productivity.
  • Established performance metrics for the customer service team, driving continuous improvement and accountability.
  • Championed process improvements within the department using lean methodologies which led to reduced waste and increased efficiency in daily operations.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Skills

  • Profit & Loss
  • Customer service
  • Analysis skills
  • Leadership
  • Account management
  • Supervising experience
  • Succession planning
  • Merchandising
  • Organizational skills
  • Controlling experience
  • Communication skills
  • Microsoft Excel
  • Microsoft Office
  • Phone etiquette
  • Human resources
  • Project management
  • Time management
  • Microsoft Powerpoint
  • Microsoft Word
  • Personal assistant experience
  • Security systems management
  • Internal audits
  • Case report writing
  • Incident reporting
  • Emergency response planning
  • Access control
  • Team Training
  • Investigation techniques
  • Data analysis
  • Risk management
  • Asset optimization
  • Loss prevention strategies
  • Regulatory compliance
  • Certified Protection Professional
  • EAS auditing proficiency
  • Surveillance systems
  • Asset recovery
  • Investigation support
  • Action plan development
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team leadership
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • CCTV monitoring
  • Decision-making
  • Fraudulent activities investigations
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Risk assessment
  • Professionalism
  • Staff training
  • Surveillance techniques
  • Time management abilities
  • Continuous improvement
  • Inventory management
  • Written communication
  • Loss prevention assessment programs
  • Crisis management
  • Loss prevention expertise
  • Professional demeanor
  • Problem-solving aptitude
  • Performance management
  • Fraud prevention
  • Security measures
  • Safety inspections
  • Fraud detection
  • Retail operations management
  • Employee coaching
  • Shrinkage control
  • Policy development
  • Asset protection
  • Audit procedures
  • Business acumen
  • Shoplifter detention
  • Negotiation skills
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Customer relations
  • Training and mentoring
  • Excellent time management skills
  • Cash handling
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
  • Complaint resolution
  • Conflict resolution technique
  • Handling escalations
  • Issue resolution
  • Positive and constructive feedback
  • Schedule management
  • Deadline oriented
  • Conflict management
  • Meticulous attention to detail
  • Escalation handling
  • Staff education and training
  • Proficient in software
  • Performance evaluations
  • Loss prevention

Assessments

  • Protecting patient privacy, Proficient, 02/24
  • Supervisory skills: Motivating & assessing employees, Proficient, 09/24
  • Medical receptionist skills, Proficient, 02/24
  • Management & leadership skills: Impact & influence, Proficient, 09/24
  • Administrative assistant/receptionist, Proficient, 02/24
  • Customer service, Proficient, 08/23
  • Customer focus & orientation, Proficient, 03/23

Certification

Harvard Manage Mentor certifications in:

• Goal Setting

• Feedback Essentials

• Leading People

• Digital Intelligence

• Strategic Thinking

• Difficult Interactions

• Strategy Planning and Execution

• Time Management

• Change Management

• Coaching

Languages

English
Native or Bilingual
American Sign Language
Native or Bilingual
Spanish
Limited Working

Timeline

Asset Protection Team Leader

Walmart
09.2024 - Current

Optician

Vision Center by Walmart
09.2022 - 03.2023

Front End Team Lead/ Coach

Walmart
05.2019 - 01.2022

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Mindy Ritchie