Finance / Data Entry / Typist / Healthcare
Open To Work
Mindy Ross
Help At Home Health Care
North Vernon,IN
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service RepresentativeProject Assistant - RemoteMember Service Representative
Work Type
Part Time
Location Preference
Remote
Minimum Desired Compensation
$18/hr
Important To Me
Work-life balanceFlexible work hoursWork from home optionPaid sick leavePaid time off
15
years of professional experience
Dynamic professional with extensive experience in patient care at Help At Home Health Care and a strong background in financial operations. Proven ability to enhance service efficiency and foster relationships, leveraging skills in organization and accounts payable. Committed to delivering high-quality support while maintaining compliance and promoting patient independence.
Work History
Home Health Aide
3 Years 11 Months- Assisted patients with bathing, dressing, grooming, and daily personal care routines.
- Monitored vital signs and reported changes in condition to nursing staff promptly.
- Supported medication reminders and followed individualized care plans accurately.
- Prepared meals, assisted with feeding, and maintained proper nutrition and hydration.
- Provided safe mobility assistance, transfers, and ambulation support using proper techniques.
- Maintained clean, organized living spaces through light housekeeping and laundry tasks.
- Documented care activities and patient observations according to agency requirements.
- Built trust with patients and families through respectful communication and consistent support.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Document/Internal Quality Auditor ISO 19001
2 Years 2 Months- Conducted internal quality audits to verify compliance with ISO and company procedures.
- Reviewed inspection records, calibration logs, and corrective action documents for accuracy.
- Identified nonconformances and coordinated follow-up actions with production teams.
- Tracked audit findings and supported closure of quality issues through documentation review.
- Prepared audit reports and communicated results to management and department leads.
- Maintained confidentiality throughout the entire auditing process, ensuring sensitive information remained protected at all times.
VP Assistant/AR and AP Supervisor/Teller Spvsr
9 Years 3 Months- Directed lending and deposit operations to strengthen member service and support balanced portfolio growth.
- Oversaw compliance with NCUA requirements, internal controls, and credit union policies.
- Partnered with leadership to develop budgets, forecasts, and operational priorities.
- Improved branch workflows to increase service efficiency and transaction accuracy.
- Mentored managers on member engagement, policy adherence, and performance expectations.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Went to court, as needed, for overdrawn accounts.
- Ordered and counted all cash for Credit Union before placing in vault.
- In charge of any and all audits that occurred at our branch.
- In charge of all debits and credits for Credit Union and for members.
- Made sure all of my tellers balanced at the end of the day.
- Wrote entire manual of my job duties for my successor.
- In charge of monthly community fundraising within our bank and helped with the Christmas activities we put together for our members and their families.
Education
High School Diploma
Skills
Patient care
Financial Assistance
Accounts payable and receivable
CPR
Data input
Organization
Timeline
Home Health Aide
Help At Home Health Care
11.2018 - 10.2022Read More
Document/Internal Quality Auditor ISO 19001
Rightway Fasteners
09.2016 - 11.2018Read More
VP Assistant/AR and AP Supervisor/Teller Spvsr
BarCons Federal Credit Union
06.2007 - 09.2016Read More
Columbus North High School
High School Diploma
Read More