Summary
Overview
Work History
Education
Skills
Timeline
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Mindy Rowley

Cedar City

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

7
7
years of professional experience

Work History

Receptionist

Cedar Dermatology
05.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Administrative Assistant

HSR Cabin Services
05.2023 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Dispatcher Office Assistant

Rocky Mountain Lifts
01.2021 - 04.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Enhanced customer satisfaction through prompt and accurate communication regarding delivery statuses.

Dental Receptionist

KB Dentistry
07.2018 - 01.2021
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Education

Associate of Science - Paralegal Studies

Everest College
Brandon, FL
05-2012

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Administrative support
  • Bookkeeping
  • Billing and invoicing
  • Front desk operations
  • Positive and professional

Timeline

Receptionist

Cedar Dermatology
05.2024 - Current

Administrative Assistant

HSR Cabin Services
05.2023 - 04.2024

Dispatcher Office Assistant

Rocky Mountain Lifts
01.2021 - 04.2023

Dental Receptionist

KB Dentistry
07.2018 - 01.2021

Associate of Science - Paralegal Studies

Everest College

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Mindy Rowley