MINDY SAINT-LOUIS
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Meyilin
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced security by monitoring visitor access
- Enhanced building security by conducting regular patrols and monitoring CCTV footage.
- Supported incident investigations by providing detailed reports of events observed during shifts.
- Provided excellent customer service to visitors, addressing their concerns and guiding them through the building as needed.
- Deescalated any conflicts that arose at the front desk or within the premises, maintaining a calm and orderly environment.
- Maintained daily logs of building activity, ensuring accurate records were kept for future reference.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Front Desk Receptionist
Vanessa
06.2023 - 05.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Receptionist
Orthopedics Center of South Florida
03.2021 - 01.2023
- Signed for incoming deliveries and notified employees of packages
- Pulled charts and prepared for nurse and doctor assessment.
- Paged individuals when necessary and employees without voicemail
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
Call Center Representative
Alorica
01.2020 - 03.2021
- Listened to feedback from call manager and implemented changes in future calls
- Built trust with customers through personalized conversations
- Learned company policies, rules and performance requirements to achieve successful calling metrics
- Anticipated customer concerns on calls by providing additional information
- Answered calls, left voicemails and scheduled follow-up calls to drive customer engagement
Smoothie Barista
Smoothie King
06.2018 - 01.2021
- Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake and frozen custard machines
- Communicated with customers regarding orders, comments and complaints
- Accepted payment from customers and made change as necessary
- Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, or pencil and paper
Education
Associate In Arts (A.A.) - Human Resources Management
Miami Dade College
Miami, FL08.2022
Skills
- Front desk operations
- Problem-solving
- Medical records management
- Data Entry and Database Software
- Staff management
- Reliability and punctuality
- Incident reporting
- Hospitality services
- Reservation management
- Phone and email etiquette
LANGUAGES
Haitian Creole
Advanced
Work Preference
Work Type
Full TimeImportant To Me
Healthcare benefitsCompany CultureFlexible work hoursCareer advancementTimeline
Front Desk Receptionist
Meyilin
07.2024 - Current
Front Desk Receptionist
Vanessa
06.2023 - 05.2024
Receptionist
Orthopedics Center of South Florida
03.2021 - 01.2023
Call Center Representative
Alorica
01.2020 - 03.2021
Smoothie Barista
Smoothie King
06.2018 - 01.2021
Associate In Arts (A.A.) - Human Resources Management
Miami Dade College
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