Mindy Sanchez
Crowley,TX
Summary
With expertise in leadership, I have a strong background that enables excellence in the role of a qualified Supervisor. Demonstrating a proven track record of successfully managing teams, I ensure high standards of patient care and accuracy. Seamlessly balancing patient interaction and technical procedures, I bring valuable skills to any healthcare setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Technician
Biolife Plasma Services
10.2022 - Current
- Offer leadership and training support to the center management and supervisory team, including monitoring operational flow.
- Ensure qualifications are upheld while fulfilling all responsibilities related to Medical History, Phlebotomy, and Sample Processing. Provide training for both new and current staff on donor center procedures through demonstrations, instruction, observation, and feedback.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Keep the work area clean and assist other areas as needed to maintain a tidy and professional environment.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
Manager
Alan's Lids
06.2020 - Current
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Dickies Arena
05.2019 - 01.2020
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waitress
Isabellas Mexican Cuisine
03.2018 - 04.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor in Finance And Marketing - Finance
The University of Texas At Arlington
Arlington, TX05.2025
Associate of Arts -
TARRANT COUNTY COLLEGE
Fort Worth05.2024
Skills
- Bilingual (English/Spanish)
- Computer Proficient
- Customer Service
- Problem Solving
- Staff Training and Development
- Venipuncture Expertise
Certification
- Certified Phlebotomy Technician
- Basic Life Support Certification
References
Available upon request
Timeline
Lead Technician
Biolife Plasma Services
10.2022 - Current
Manager
Alan's Lids
06.2020 - Current
Cashier
Dickies Arena
05.2019 - 01.2020
Waitress
Isabellas Mexican Cuisine
03.2018 - 04.2019
Bachelor in Finance And Marketing - Finance
The University of Texas At Arlington
Associate of Arts -
TARRANT COUNTY COLLEGE
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