POS Systems
Mindy Shamblin
Waitress/Student
Elizabethtown,NC
Summary
Dependable waitress with over 15 years experience. Providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
13
13
years of professional experience
1
1
Language
Work History
Tutor Supervisor
Bladen Community College
Dublin, NC
02.2023 - 05.2023
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
EXPERIENCE Waitress
41
Lumberton, NC
02.2022 - 09.2022
- I was hired because of my experience and my personality
- I have never met a stranger
- Served guests in a fast paced environment and managed time for an optimal experience for each guest
- The owner received compliments on a daily basis on how much the customer enjoyed having me wait on them
- Never received a singe customer complaint
- Waited on parties of 25 or more in a timely manner
- Systematically split their bill to ensure everything was on the right ticket so that the cashier wouldn’t have to do it causing the line to check out to be held up
- Also ensured that everything was paid for by doing so
- I was never late for work and I would always say yes when I was asked to work for a coworker who had called out
- Got along great with all of my fellow waitresses, the cashiers, the hosts, the dishwashers, and the cooks
- Clean my section, vacuum, roll silverware, clean the waitress station, and help out my co-workers if I finished before they did.
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Waitress/Cashier
Corner Cafe
Elizabethtown, NC
01.2020 - 01.2022
- Greeted customers in a timely manner and escorted them to their table
- Gave them their menu and took their drink order
- Many people would already know what they wanted so I would go ahead and take their order if they were ready
- Quickly put their order in the computer and fixed their drinks
- Delivered their food as soon as it was ready
- Responsible for bussing the table and refilling the butter and jelly each time
- Made many friends that were my customers who I am still in contact with
- Multitasked many duties
- Seating the customer, taking their order, delivering their drink and food, used the register at the front to cash them out, bussing the tape, and keeping everything stocked
- Assisted my co-workers to achieve maximum efficiency during peak attendance times.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Office Manager
Tims Auto
Elizabethtown, NC
01.2014 - 01.2018
- Welcomed new and returning customers in a friendly and helpful manner
- Answered all incoming calls, made appointments, billing, payroll, kept organized records
- Took detailed messages if the owner/mechanic wasn’t there
- Ensured that the business operated smoothly and efficiently
- Called local parts providers to see if they had the part that was a needed, ordered the part if I couldn’t find the part at any other supplier
- Made sure to get the best price for the customer and the business
- Helped the owner with anything he needed
- Such as, handing a specific tool, part, moving vehicles, while also keeping a clean and safe working environment.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Waitress/Caterer/Bartender
Porch Restaurant
01.2010 - 01.2013
- Recognized 7 times as employee of the month for my rapport with customers who continued to come back and tell my boss how they enjoyed me waiting on them
- Several time winner of selling the most specials
- Presented the menu and provide detailed information when asked
- Engaged with customers on a personable level (we had many locals and also many visitors from out of town)
- Fostered repeat business by getting to know customers and their orders
- Would go all over and cater many different events
- This included setting up chairs and tables, glasses, plates, food and decorations before the guests arrived
- Pick up their dirty plates as they finished
- Breakdown the event when it was over
- Loaded everything back into the box-trucks and unloaded everything upon arriving back at the restaurant
- (Received a raise 4 times over 2 years because I recognized as a hard worker who was an asset to the company).
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Applied Science - College Transfer
Bladen Community College
Dublin, NC 05.2023 - 05.2023
Associate of Science - For General Studies
Bladen Community College
Dublin, NC 05.2023 - 05.2023
Associate of Applied Science - College Transfer
Bladen Community College
Dublin, NC 05.2022 - 05.2022
Skills
Personable (love making connections with my customers)Team-player (I will do anything I can to help my fellow employees)Hard-worker (I never stop because there is something that I can always beDoing)Organized (I am a neat writer and am able to enter checks and split themWithout confusion)Customer-Oriented (I want the customer to keep coming back)Physical Stamina & Strength (I work out andMenu Knowledge (I always take home the menu to study it)Knowledge of Point-of-Sale-Systems (I have worked with POS systems
Remote learning
Project Management
Problem-Solving
Attention to Detail
Training and Development
Self-Motivated
Decision-Making
Critical Thinking
Teambuilding
Flexible and Adaptable
Good Telephone Etiquette
Dependable and Responsible
Software
Timeline
Associate of Applied Science - College Transfer
Bladen Community College
05.2023 - 05.2023
Associate of Science - For General Studies
Bladen Community College
05.2023 - 05.2023
Tutor Supervisor
Bladen Community College
02.2023 - 05.2023
Associate of Applied Science - College Transfer
Bladen Community College
05.2022 - 05.2022
EXPERIENCE Waitress
41
02.2022 - 09.2022
Waitress/Cashier
Corner Cafe
01.2020 - 01.2022
Office Manager
Tims Auto
01.2014 - 01.2018
Waitress/Caterer/Bartender
Porch Restaurant
01.2010 - 01.2013