Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mindy Sherman

Clarion,IA

Summary

Adept at managing crisis situations, I leveraged my expertise in computer-aided dispatch systems and exceptional situational awareness at Wright County Communications to enhance emergency response efficiency. My ability to remain calm under pressure and prioritize effectively improved dispatch accuracy, showcasing my critical thinking and teamwork skills. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive Police Dispatcher bringing thirteen years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified 911 Emergency Dispatcher offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

911 Emergency Dispatcher

Wright County Communications
11.2014 - Current
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
  • Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Followed established protocols for professional handling of emergency situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Education

High School Diploma -

Glenbrook South High School
Glenview, IL
06.1989

Skills

  • Patience and Tolerance
  • Memory retention
  • Prioritization
  • Situational Awareness
  • Information Gathering
  • Assertiveness
  • Problem-Solving
  • Critical Thinking
  • Works Well Under Pressure
  • Teamwork and Collaboration
  • Active Listening
  • Stress Tolerance
  • Information intake
  • Computer Skills
  • Decision-Making
  • Data entry proficiency
  • Map reading skills
  • Call Management
  • Information documentation
  • Data Entry
  • Emergency Medical Instruction
  • Information Gathering and Relay
  • Emergency Assessment
  • Basic life support understanding
  • Police and fire procedures
  • EMS Dispatch
  • Prioritizing Situations
  • Dependable and Responsible
  • Telephone Etiquette
  • Emergency Response Procedures
  • Information Relay
  • Emergency support
  • CPR and First Aid
  • Law Enforcement Collaboration
  • Emergency Police Dispatcher Certification
  • Good Judgment
  • Documentation
  • 911 System Information Databases
  • NCIC Database
  • Map Reading
  • Unit Dispatch
  • Call Routing
  • Information Security
  • Providing Clear Directions
  • Public Safety Telecommunicator (PST)
  • Radio Frequencies Monitoring
  • Documentation And Reporting
  • Cross-Departmental Teamwork
  • Call Records Maintenance
  • Rapid Needs Assessment
  • Emergency Medical Dispatch
  • Data Systems Operation
  • [Language] Fluency
  • Alarm Systems Monitoring
  • Flexible Schedule
  • Dispatch Coordination
  • Needs Assessment

Timeline

911 Emergency Dispatcher

Wright County Communications
11.2014 - Current

High School Diploma -

Glenbrook South High School
Mindy Sherman