Mindy Shiffert

• Streamlined processing procedures by identifying inefficiencies and implementing improvements.
• Increased productivity by effectively managing workload and prioritizing tasks.
• Reduced errors with meticulous attention to detail and thorough review of documentation.
• Increased processing knowledge 136% in the last year.
• Utilized my knowledge of team processes to assist with PIL remediation.
• Skillfully overhauled process procedures to reduce risk

• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Streamlined account management processes for increased efficiency and accuracy in financial reporting.
• Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
• Developed customized financial solutions for clients, addressing their unique needs and concerns.
• Conducted thorough analysis of client portfolios, identifying opportunities for growth and improvement.
• Facilitated smooth onboarding process for new clients by effectively communicating expectations and requirements throughout the transition period.
• Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
• Main point of contact for worldwide big box stores.
• Creatively construct and maintain thousands of online listings for products sold by the company.
• Established social media presence across multiple platforms.
• Strengthened marketing for items such as email blasts, fliers, ads on vendor websites and business opportunity packets for world renowned box stores.

I started my career, at Oscar Wilson Engines & Parts, in the customer service department. There, I would handle a high volume of phone calls from end consumers and dealers. The calls would range from parts look-up to order issues and more. The call volume would range from 150-200 calls per day.

• Improved team efficiency by implementing new scheduling and task management strategies.
• Enhanced customer satisfaction through effective conflict resolution and prompt service.
• Trained new employees on company policies, procedures, and best practices for optimal performance.
• Streamlined inventory management processes to reduce waste and increase profitability.
• Supervised up to seven crew members per shift.
• Responsible for large sums of money, counted down drawers and made bank deposit's.