Mindy Smith
Menifee,CA
Summary
As a recent nursing graduate, I bring a unique combination of theoretical knowledge and practical experience, making me an excellent fit for your respected company. With a thorough understanding of patient-centered care and critical thinking abilities acquired throughout my schooling, I am prepared to provide outstanding healthcare to a wide range of patient populations. My hands-on experience in a variety of clinical settings, including medical-surgical, pediatric, obstetrics, ICU, and emergency department, has sharpened my ability to identify patient needs, provide treatments, and work effectively with interdisciplinary teams. I am eager to use my enthusiasm, skill, and dedication to support your organization's aim of providing compassionate and comprehensive treatment to all patients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Analyst
Kaiser Permanente
01.2021 - 05.2022
- Represent Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues
- Respond professionally to inquiries from internal/external customers
- Coordination with multiple doctors to ensure 24-hour care to Urgent Care patients
- Initiate contact with appropriate Health Plan, medical group, and facility personnel to obtain information relevant to the concern or inquiry as needed
- Evaluate data to determine and implement appropriate course of action to resolve complaint and/or coordinate service recovery
- Effectively interact with diverse work units and relevant organizational departments
- Ability to understand relevant policies, processes, and patients
- Assist department in meeting doctor and patient needs while reaching department expectations
- Promote, ensure, and provide customer service to internal/external customers by demonstrating skills that are consistent with the organization's philosophy of providing extraordinary customer relations and quality service
- Consistently support compliance and Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining privacy and confidentiality of information, and protecting assets of the organization
Lead Surgical and Patient Coordinator, Liaison
Troy Andreasen, M.D., Inc.
01.2011 - 02.2020
- Excelled in a fast-paced healthcare environment conducting patient consultations, scheduling surgeries, pre-operative appointments, follow-ups, medical in-office treatments, and fielding general questions
- Managed medical office operations with exceptional team supervision in a proficient and professional manner
- Scheduled and coordinated all necessary information and required paperwork for surgeries such as disability, FMLA forms, medical records, and subpoenas; knowledge and maintenance of office policy and HIPAA regulations
- Communicated and coordinated with doctors, surgical nurses, and staff of surgery center to ensure surgery booking availability
- Stellar communication with the Executive Manager concerning daily goals, patient information, financial documentation, and surgical calendars
- Liaison between doctors, patients, medical staff, and families for all integral information
- Provided patient education on surgical procedures, pre- and post-operative care via verbal and written communication
- Coordinated staff schedules and logistics, assignments, and training for new products and services; documented and scheduled new patients and employees
- Assisted doctors and surgical technicians with dressings, biopsies, treatments, and suture removal
- Managed multiple ongoing projects.
Personal Banker
Randstad/Wells Fargo Bank
01.2005 - 01.2011
- Managed customer portfolios by overseeing accounts, keeping customers up to date with recommendations, and assisting with any discrepancies
- Aided with financial and credit services that were tailored to each individual customer
- Analyzed and profiled customer relationships
- Prepared correspondence through mail and email as needed for the customer or branch.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
Bachelor of Science - Nursing
Azusa Pacific University
San Bernardino, CA05.2024
Nursing Prerequisites -
Southern California University of Health Sciences
Whittier, CA01.2005
Bachelor Degree in Psychology -
California State University
San Bernardino, CA01.2001
Skills
- Quality Improvement
- HIPAA knowledge
- Interpersonal Communications
- Decision-Making
- Conflict Resolution
- Customer Focus and Orientation
- Strategic Planning and Organization
- Time Management
- Project Management
- Training and Development
- Medical Scheduling
- Customer Support
- HIPAA Compliance
- Microsoft Office
- Google Suite
- ACT and Epic Scheduling Software
Certification
- BLS/CPR
- HIPPA
- Bloodborne Pathogens
- Workplace Violence Prevention for Nurses
- Aerosol Transmissible Diseases
Timeline
Clinical Analyst
Kaiser Permanente
01.2021 - 05.2022
Lead Surgical and Patient Coordinator, Liaison
Troy Andreasen, M.D., Inc.
01.2011 - 02.2020
Personal Banker
Randstad/Wells Fargo Bank
01.2005 - 01.2011
Bachelor of Science - Nursing
Azusa Pacific University
Nursing Prerequisites -
Southern California University of Health Sciences
Bachelor Degree in Psychology -
California State University