Mindy Smith
Eunice
Summary
Well-rounded professional backed by retail and customer service experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. Organized Administrative Secretary known for high productivity and efficient task completion. Specialize in time management, document preparation, and workflow optimization. Excel in communication, adaptability, and problem-solving to meet diverse administrative needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Secretary
BTH Services and Rental
Eunice
09.2023 - Current
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Organized and maintained confidential files and records.
- Maintained database of customer information such as contact details and purchase history.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Prepared weekly certified payroll reports by processing timecards for paychecks.
Server / Customer Service
B's Coffee Shop & More
Eunice
11.2019 - Current
- Train other employees, enforce policies and procedures, and make bank deposits
- Answer incoming phone calls, take food and beverage orders, operate point of sale (POS), and collect payments
- Work as a team to meet and exceed guest expectations
Child Care Provider
Private Duty Care
Eunice
09.2018 - 11.2019
- Primary function was caring for the children
- Maintained a safe environment, monitored indoor and outdoor activities, and prepared snacks and meals
- Reinforced appropriate discipline for the children and communicated effectively with parents
- Created a positive atmosphere by preparing various activities, playing games, and nurturing self-esteem
Prep Cook / Customer Service
Peter Piper Pizza
El Paso
01.2015 - 09.2018
- Opened the kitchen, trained new hires, and documented inventory and food waste
- Set up and stocked stations, prepared food for service, and cooked menu items in cooperation with kitchen staff
- Operated cash register, collected payments, and ensured a positive customer experience
Retail Cashier / Customer Service
Kohl's
El Paso
10.2014 - 01.2015
- Answered inbound phone calls and responded to questions about the store and its merchandise
- Operated cash register, processed transactions, accepted payments, and enrolled customers into the credit card program
- Restocked merchandise and ensured establishment was clean and inviting
- Maintained an awareness of all promotions and advertisements
Education
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Florida09-2023
High School Diploma -
Eunice High School
Eunice, NM05-2007
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Payroll administration
- Data entry
- Accounts receivable
- Microsoft Office
- Time management
- Attention to detail
- Customer relationship management
- Payment distribution
- Payroll and budgeting
- Recordkeeping and bookkeeping
Bilingual
Fluent in English and Spanish
Decision Making
Able to make decisions based on facts and experience and implement course of action
Attention To Detail
Attention to detail necessary to collect and report data with accuracy and timeliness
Communication Platforms
- Zoom
- Skype
Microsoft Office Applications
MS Excel, MS Word, MS PowerPoint, 50 WPM
High Academic Honors
High Academic Honors Recognition / Honor Roll
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Certification
Notary for New Mexico
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Administrative Secretary
BTH Services and Rental
09.2023 - Current
Server / Customer Service
B's Coffee Shop & More
11.2019 - Current
Child Care Provider
Private Duty Care
09.2018 - 11.2019
Prep Cook / Customer Service
Peter Piper Pizza
01.2015 - 09.2018
Retail Cashier / Customer Service
Kohl's
10.2014 - 01.2015
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Eunice High School
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