Mindy Staller
Warrington,PA
Summary
Dynamic sales leader with over 25 years of experience in the healthcare industry, consistently delivering exceptional results and surpassing sales objectives. Expertise in leading high-performance teams and cultivating strategic relationships with healthcare professionals to drive business growth. Strong communication, networking, and negotiation skills enhance the ability to foster loyalty and trust among clients and colleagues. Committed to achieving strategic sales goals while ensuring quality and excellence in service delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
District Sales Manager
Natus Sensory
12.2024 - Current
- Develop and execute comprehensive sales strategies that drive revenue growth and consistently exceed district sales targets across a multi-state territory.
- Build and nurture trusted partnerships with audiologists, ENTs, and healthcare administrators to identify clinical needs and deliver customized diagnostic solutions.
- Promote and sell advanced audiology and vestibular equipment—including VNG, vHIT, OAE, Tympanometry, Audiometry, and Otoscan systems—to hospitals, universities, and private practices.
- Conduct engaging on-site and virtual product demonstrations, CEU presentations, and clinical training sessions to highlight technology advantages and ensure user proficiency.
- Deliver consultative sales support by analyzing customer workflows, recommending optimized instrumentation configurations, and managing full sales cycles from quote to close.
- Collaborate cross-functionally with service, scheduling, and operations teams to coordinate installations, training, and post-sale support—ensuring seamless customer experiences.
- Partner with Marketing to plan and execute regional campaigns, trade shows, and educational events that expand market awareness and accelerate lead generation.
- Monitor and analyze market trends, competitor activities, and customer insights to uncover new business opportunities and guide strategic planning.
- Prepare and present accurate activity, forecasting, and pipeline reports to leadership to support data-driven decision-making and territory growth initiatives.
- Represent Natus at national and regional conferences, strengthening brand visibility and professional networks within the audiology and balance care community.
- Stay current on emerging trends, technologies, and regulatory standards in audiology and vestibular diagnostics to provide informed, evidence-based recommendations.
Graduate Teaching Assistant
Drexel University (Salus University)
06.2023 - Current
- Develop instructional materials and resources to support diverse learning needs of students.
- Collaborate with faculty to design and implement assessments aligned with learning objectives.
- Provide feedback on student assignments, fostering academic growth and improvement in performance.
- Mentor undergraduate students, guiding them in academic pursuits.
- Check assignments and provide grades according to university standards.
Manager, Professional Development
WS Audiology, HearUSA
12.2023 - 12.2024
- Partnered with the HearAcademy program to support the graduation of 50+ trainees, strengthening the organization’s talent pipeline and readiness for field deployment.
- Designed and delivered engaging training content aligned with clinical and commercial competencies, ensuring consistency between product expertise and sales effectiveness.
- Collaborated with senior leadership to assess field team and provider learning needs, creating customized training solutions that elevated performance and customer satisfaction.
- Developed and implemented targeted individual and group training programs to address business challenges and close skill gaps across diverse sales and clinical teams.
- Identified and addressed sales performance trends, implementing structured coaching and improvement plans that increased quota attainment and confidence in the field.
- Led cross-functional project teams to enhance operational efficiency, streamline communication, and accelerate project completion.
- Mentored and coached junior managers and emerging leaders, cultivating a culture of continuous learning and professional development.
- Analyzed performance metrics to uncover growth opportunities, driving continuous process optimization and measurable productivity gains.
- Collaborated with key stakeholders to define project scope, timelines, and resource allocations, ensuring successful and timely execution of strategic initiatives.
- Facilitated regular team meetings to promote transparent communication, alignment of priorities, and proactive problem-solving.
- Motivated and managed employees to maintain high engagement, accountability, and productivity across multiple functions.
- Organized and led professional development programs, improving staff performance, retention, and overall skill advancement.
- Implemented strategic initiatives that boosted productivity and reduced operational costs through process improvement and collaboration.
Regional Sales Manager
Sonova Group, Unitron
09.2021 - 12.2023
- Identified and developed new and existing business opportunities within PA, DE, MD, NJ, and NY by creating relationships with Audiologists and hearing Instrument Specialists at Private clinics, hospitals and universities across the region, driving consistent year-over-year territory growth.
- Delivered on-site training and hands-on support to customers on hearing technology, fitting software, and clinical best practices to strengthen partnerships and improve outcomes.
- Consulted with healthcare providers to design and implement business development strategies tailored to each clinic’s operational and financial goals.
- Created and executed customized business plans to enhance customer profitability, patient experience, and long-term partnership success.
- Organized office workflows and marketing initiatives, optimizing pricing structures and sales processes to boost efficiency and conversion rates.
- Achieved double-digit YOY revenue growth and increased unit sales, driving profitability within a highly competitive territory.
- Planned and led regional training events to educate clinicians and staff on product features, competitive positioning, and best practices.
- Consistently cultivated new leads through strategic prospecting, referrals, and networking within the hearing and healthcare industries.
- Exceeded annual sales quotas by executing targeted growth strategies and leveraging strong consultative selling skills.
- Recognized for top performance: Finished 2022 at 125% to goal for revenue growth; awarded RSM Runner-Up of the Year (2022) and President’s Club honors.
Sr. Manager of Clinical Practice Training
William Demant, HearingLife
07.2018 - 09.2021
- Conducted comprehensive job analyses and partnered with field leadership to identify clinical training needs and competency gaps across diverse professional groups.
- Designed and implemented tailored training programs—both individual and group-based—aligned with organizational objectives and business performance goals.
- Developed curriculum frameworks and learning content that supported strategic training initiatives, driving consistency in clinical practice and professional standards.
- Evaluated program effectiveness by assessing employee performance, productivity, and skill development to ensure training outcomes met key business metrics.
- Managed the Healthcare Professional (HCP) Apprentice Program, preparing trainees for licensure and successful careers as Hearing Instrument Specialists.
- Streamlined processes by introducing innovative solutions, resulting in increased productivity.
- Delivered comprehensive exam preparation and professional development courses to support International Licensing Exam readiness and certification success.
- Fostered cross-functional collaboration to align business objectives with operational capabilities.
- Coordinated Preceptor–Apprentice partnerships, ensuring mentorship quality and compliance with state and regulatory guidelines.
- Mentored junior managers, providing guidance on leadership practices and team dynamics.
- Achieved a 78% annual graduation rate, surpassing the national average of 43% through strategic coaching, mentorship, and curriculum optimization.
Sales Training Manager
William Demant, American Hearing Aid Associates
07.2017 - 07.2018
- Conducted new hire orientation programs to ensure seamless onboarding and rapid integration into company culture and workflows.
- Organized structured on-the-job training initiatives to accelerate skill development, role readiness, and overall employee performance.
- Created training content for internal staff to support external account engagement.
- Developed engaging training materials and learning content to equip internal staff with the tools needed to strengthen external customer relationships and account success.
- Created and delivered professional presentation decks to communicate training outcomes, gain stakeholder buy-in, and secure approval for new learning initiatives.
- Collaborated cross-functionally with Sales, Operations, and HR teams to align training objectives with organizational strategy and business goals.
- Monitored and evaluated training effectiveness, incorporating feedback and metrics to drive continuous improvement and enhance learning outcomes.
Senior Audiologist/Sales Representative
Otoharmonics
02.2017 - 07.2017
- Demonstrated the Levo System’s capabilities and clinical benefits to audiologists and hearing healthcare professionals through engaging presentations and live demonstrations.
- Prospected, identified, and cultivated new business relationships with key decision-makers to expand market presence and drive revenue growth.
- Delivered customized business development solutions tailored to meet each client’s operational, clinical, and patient care needs.
- Built strong customer relationships, effectively addressing concerns and overcoming objections to close deals and increase product adoption.
- Developed and led professional sales presentations and educational seminars highlighting competitive advantages, clinical efficacy, and ROI benefits.
- Collaborated cross-functionally with marketing and training teams to align outreach strategies and optimize sales performance.
Regional Sales Manager
Belsono Management Group/Hearing Health USA
05.2016 - 02.2017
- Directed multi-unit operations across multiple office locations, managing 50–60 direct and indirect reports encompassing sales, clinical, and front-office teams.
- Oversaw full P&L and budget accountability, ensuring fiscal discipline, profitability, and sustainable growth across the regional portfolio.
- Drove consistent growth in ASP, unit sales, and total revenue through data-driven strategic planning, execution, and continuous performance optimization.
- Championed operational excellence by standardizing workflows, enhancing patient and employee experience, and ensuring compliance with company policies and quality standards.
- Led large-scale integration and change management initiatives, successfully onboarding new offices, acquisitions, and staff transitions while maintaining business continuity and morale.
- Developed and implemented strategic plans that aligned organizational goals with field execution, resulting in measurable improvements in efficiency and market share.
- Collaborated cross-functionally with Finance, HR, Marketing, and Clinical Training teams to execute regional business initiatives and optimize multi-site operations.
- Recruited, trained, and mentored high-performing teams, fostering a culture of accountability, engagement, and continuous professional development.
- Delivered leadership coaching and professional training programs that enhanced team capability, retention, and advancement opportunities.
- Monitored key performance metrics including conversion rates, patient satisfaction, and revenue growth to inform data-driven decisions and performance accountability.
- Implemented patient- and employee-focused programs that strengthened operational efficiency, team culture, and customer loyalty across all locations.
Regional Sales Manager
Starkey Hearing Technologies, All American Hearing
03.2014 - 03.2016
- Directed multi-unit operations across multiple locations, managing 10-15 direct and indirect reports; leading cross-functional teams of clinical, front-office, and sales professionals to achieve performance excellence.
- Oversaw P&L and annual budgeting for each location, ensuring fiscal responsibility, revenue optimization, and alignment with corporate financial goals.
- Achieved consistent year-over-year growth in average selling price (ASP), hearing aid units, and total regional revenue through effective strategic planning and execution.
- Coached and mentored clinical and administrative staff, improving productivity, workflow efficiency, and patient satisfaction across multiple sites.
- Developed and implemented marketing plans, patient retention programs, and operational processes to strengthen brand presence and drive sustained business growth.
- Led recruitment, hiring, and onboarding of top-tier talent, building cohesive, high-performing teams that consistently exceeded performance benchmarks.
- Organized regional training events and professional development programs, fostering a culture of continuous learning and advancement.
- Executed direct sales initiatives and led community outreach and “Better Hearing” events to increase awareness, referrals, and market penetration across territories.
- Collaborated cross-functionally with Finance, HR, Marketing, and Clinical Training departments to ensure operational consistency and compliance across all offices.
- Championed change management and integration efforts during acquisitions and new site openings, maintaining business continuity and employee engagement.
Field Sales Executive
Starkey Hearing Technologies
01.2011 - 03.2014
- Developed and expanded client base across PA, NJ and DE by building strong relationships with audiologists, hearing instrument specialists, hospitals, and universities.
- Mentored, trained, and onboarded new Outside Account Executives, enhancing team performance and accelerating ramp-up time.
- Collaborated cross-functionally with Marketing, Operations, and Service teams to ensure seamless customer experiences, efficient delivery, and sustained client satisfaction.
- Consistently exceeded sales objectives, contributing to regional revenue growth and brand presence within key healthcare markets.
Senior Clinical Audiologist
Otolaryngology Associates
03.2001 - 12.2010
- Conducted comprehensive diagnostic evaluations including audiometry, tympanometry, and vestibular assessments to support accurate diagnosis and treatment planning.
- Developed and implemented individualized treatment plans for patients with hearing loss, balance disorders, and tinnitus, improving patient outcomes and quality of life.
- Fitted, programmed, and verified hearing aid and assistive technology solutions, ensuring optimal auditory performance through evidence-based protocols.
- Served as clinical preceptor and mentor to audiology externs, residents, and new staff, providing hands-on training and performance feedback.
- Delivered educational presentations and community outreach programs to promote hearing health awareness and early intervention.
- Supervised daily operations of the Audiology Department, overseeing clinical staff, externs, and support personnel to ensure efficient workflow and exceptional patient care.
- Maintained compliance with HIPAA, state licensure, and professional practice standards while ensuring high-quality documentation and patient communication.
Education
Doctor of Audiology - Audiology
Arizona School of Health Sciences
Mesa, AZMaster of Arts - Communication Sciences/Audiology
Temple University
Philadelphia, PABachelor of Science - Communication Disorders
Pennsylvania State University
University Park, PASkills
- Medical Practice Management
- Strong Interpersonal Skills
- Sales Team Leadership
- Mentorship of Sales Professionals
- Territory Management
- Sales/Marketing
- Professional development/Onboarding
- Problem-solving
- Organizational skills
- Teamwork and collaboration
- Sales Analytics
- Customer relationship management
Volunteer experience
International Hearing Society
- ILE Test Committee (Subject Matter Expert responsible for creating test content and revising current content within the ILE)
- Workbook/Textbook Committee (Subject matter expert responsible for updating the text and workbook associated with IHS and creating workbook exercises for Apprentices to reside in the workbook)
Certification
- Pennsylvania Audiology License
- New Jersey Audiology License
- New Jersey Hearing Aid Dispensing License
- Fellow, American Academy of Audiologists
- Certificate of Clinical Competence in Audiology, American Speech-Language-Hearing Association (no longer active)
- Member, Pennsylvania Academy of Audiology
- Member, International Hearing Society
PUBLICATIONS
- International Hearing Society Distance Learning Course
-Published 2022
-Training Manual 4th Edition
-Textbook
-Workbook
Timeline
District Sales Manager
Natus Sensory
12.2024 - Current
Manager, Professional Development
WS Audiology, HearUSA
12.2023 - 12.2024
Graduate Teaching Assistant
Drexel University (Salus University)
06.2023 - Current
Regional Sales Manager
Sonova Group, Unitron
09.2021 - 12.2023
Sr. Manager of Clinical Practice Training
William Demant, HearingLife
07.2018 - 09.2021
Sales Training Manager
William Demant, American Hearing Aid Associates
07.2017 - 07.2018
Senior Audiologist/Sales Representative
Otoharmonics
02.2017 - 07.2017
Regional Sales Manager
Belsono Management Group/Hearing Health USA
05.2016 - 02.2017
Regional Sales Manager
Starkey Hearing Technologies, All American Hearing
03.2014 - 03.2016
Field Sales Executive
Starkey Hearing Technologies
01.2011 - 03.2014
Senior Clinical Audiologist
Otolaryngology Associates
03.2001 - 12.2010
Doctor of Audiology - Audiology
Arizona School of Health Sciences
Master of Arts - Communication Sciences/Audiology
Temple University
Bachelor of Science - Communication Disorders
Pennsylvania State University