Mindy Stearn
New York,NY
Summary
Knowledgeable training leader, successful at evaluating training needs and program operations to make effective decisions. Skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
13
13
years of professional experience
Work History
Training Manager - East Region
Mejuri
New York, NY
02.2023 - Current
- Equipped and prepared east coast store leaders and teams for the successful opening of new stores.
- Implemented strategies to track progress towards payback models by creating and managing plans and budgets for new locations. Collaborated with finance, data, and workforce planning teams throughout the process.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Worked closely with merchandising team on product allocation, store build out's and purchase of new merchandising fixtures.
- Fostered a robust company culture in our east district through consistent and impactful weekly 1:1 sessions.
Flag Ship Store Manager
Reformation
New York, NY
06.2018 - 02.2023
- Created the training guide we use today for customer service and clienteling.
- Successfully scaled the business from a 3 million dollar location to an 8 million dollar establishment.
- Trained and mentored new store managers as we grew as retail fleet.
- Experienced in inventory management programs such as Deposco, Sku Vault and Sales Force. Created processes for daily and weekly cycle counts in our stores.
- Worked in ecom merchandising for the tech aspects of our stores.
- As a member of our retail operations task force problem solved for any operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Partnered with planning and allocation on what was needed for the business.
Store Manager
Forever 21
Gainesville, Florida
07.2015 - 06.2018
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Traveled stores within the region hosting hiring events and training management teams on onboarding procedures.
Store Manager
Pacsun
Gainesville, Florida
01.2011 - 07.2015
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Traveled with the district to train new management teams.
Education
Bachelor of Arts - Psychology
Florida State University
Tallahassee, FL05.2012
Bachelor of Arts - Criminology
Florida State University
Tallahassee, FL05.2012
Skills
- Team Building and Leadership
- Training Management
- Customer Service
- Operational Efficiency
- Decision Making
- Hiring and Onboarding
- Inventory Management
- Workforce Planning
Timeline
Training Manager - East Region
Mejuri
02.2023 - Current
Flag Ship Store Manager
Reformation
06.2018 - 02.2023
Store Manager
Forever 21
07.2015 - 06.2018
Store Manager
Pacsun
01.2011 - 07.2015
Bachelor of Arts - Psychology
Florida State University
Bachelor of Arts - Criminology
Florida State University
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