Mindy Taskey
Seymour,IN
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
40
40
years of professional experience
Work History
Office Manager
Surface Financial Group Inc
Seymour, IN
06.2021 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assigned work and monitored performance of project personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Delegated work to staff, setting priorities and goals.
- Administered payroll and maintained proper documentation of employee personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Sample/Clearance Manager, Warehouse Sales
Dicksons Inc
Seymour, IN
01.2016 - 06.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategic plans to achieve company objectives.
Executtive Administrative Assistant
Dicksons Inc
Seymour, IN
01.2014 - 06.2021
- Managed director's calendar and prepared meeting agenda and materials.
- Took detailed notes in meetings and disseminated information afterward.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Handled confidential information with discretion and integrity.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Made travel arrangements for employee trips and conferences.
Customer Service Manager
Dicksons Inc
Seymour, IN
06.2011 - 06.2021
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Customer Service Representative
Dicksons Inc
Seymour, IN
03.1985 - 06.2011
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Mentored junior team members and managed employee relationships.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
Bachelor of Science - Counseling Psychology
Grace College
Winona Lake, IN05-1983
Skills
- Bookkeeping
- Scheduling coordination
- Project management
- Customer service
- Clear oral/written communication
- Organizational skills
- Payroll processing
- Staff management
- Office administration
Affiliations
- Involved in church
- Attend and work estate auctions
- Previously volunteered for CCN board for 13 years
Timeline
Office Manager
Surface Financial Group Inc
06.2021 - Current
Sample/Clearance Manager, Warehouse Sales
Dicksons Inc
01.2016 - 06.2021
Executtive Administrative Assistant
Dicksons Inc
01.2014 - 06.2021
Customer Service Manager
Dicksons Inc
06.2011 - 06.2021
Customer Service Representative
Dicksons Inc
03.1985 - 06.2011
Bachelor of Science - Counseling Psychology
Grace College
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