Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mindy Taylor

San Antonio, Tx,TX
Mindy Taylor

Overview

27
years of professional experience

Work History

San Antonio Fathers Campaign

Case Coordinator
10.2018 - 05.2023

Job overview

  • Conducted thorough evaluations at case closure to measure intervention effectiveness.
  • Conducted thorough assessments of client needs to match them with appropriate services.
  • Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
  • Enhanced client outcomes by developing personalized care plans tailored to individual needs.
  • Established and sustained detailed database of community resources, optimizing referral procedures.

Self-employeed

Life Coach/patient Advocacy
08.2012 - 05.2017

Job overview

  • Supported clients in developing life management strategies to address daily challenges.
  • Empowered clients to achieve personal and professional goals through tailored coaching sessions.
  • Facilitated group sessions and learning discussions to further objectives.
  • Built strong rapport with clients, fostering trust and support.
  • Maintained detailed records of client interactions and progress towards goals, enabling accurate assessment of coaching effectiveness.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
  • Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
  • Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.

Nitro

Master Swim Coach
01.2009 - 02.2011

Job overview

  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Prepared athletes for special competitions and tournaments.
  • Implemented injury prevention measures by teaching proper warm-up techniques, stretching routines, and strength exercises.
  • Assisted in organizing successful swim meets, managing logistics, and coordinating volunteers.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.
  • Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
  • Enhanced swimmer performance by implementing personalized training plans and technique corrections.
  • Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
  • Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.

Southwest Airlines

Ground Operations Agent
09.1996 - 09.2008

Job overview

  • Delivered exceptional customer support during flight disruptions by swiftly rebooking passengers on alternative flights.
  • Monitored perimeter fences and gates to identify potential aviation risks.
  • Ensured adherence to FAA, TSA, and airport regulations.
  • Demonstrated strong problem-solving skills in resolving various operational challenges while maintaining a focus on customer satisfaction..
  • Maintained high standards of professionalism while assisting passengers with special needs or requests during their travel experience.
  • Utilized advanced technology tools to monitor flight schedules and proactively address potential disruptions or delays.
  • Improved ground operations efficiency by streamlining processes and implementing best practices.
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations.
  • Reduced turnaround times for aircraft handling procedures by implementing time-saving strategies in collaboration with team members.
  • Ensured accurate flight documentation through meticulous verification of load sheets, passenger manifests, and cargo documents.
  • Expedited passenger boarding process by accurately validating travel documents and efficiently managing gate queues.
  • Contributed to a positive working atmosphere among colleagues through effective communication skills and teamwork initiatives.
  • Minimized delays related to aircraft servicing with proactive coordination among catering, fueling, cleaning teams, and crew members.
  • Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.
  • Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
  • Collaborated with colleagues to effectively manage irregular operations during weather disruptions or technical issues.
  • Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.

Education

Our Lady Is The Lake University
San Antonio, TX

Bachelors Of Social Work, Minor Psychology from Social Work Psychology
05.2022

University Overview

Relative coursework studies:

*Cultural competency among communities and individuals *policy analysis

* social work research

* Social work, practice among individuals and families

* action, planning

* HIPPA rules and regulations

*Interment partner violence, IPV

* safety planning among women and children and domestic violence situation

* Grant and advocacy

* Abnormal psychology

* DSMR evaluations and action planning and goal setting

* researching various theories relevant to clients needs and available resources

  • Professional Development Travis County victim services unit for work and training
  • De-escalation training:
  • Crisis intervention and management
  • DSMR5 certified training
  • Specialization working with women and children of domestic violence
  • Knowledge and certified in intimate partner violence, IPV
  • Training and social media and the effects and suicidal tendencies and idealizationss
  • Teaching certified
  • Thesis: [Name of Thesis]

Skills

  • Patient care
  • Case documentation
  • Excellent communication
  • Interviewing skills
  • Data collection
  • Progress tracking
  • Quality assurance
  • Cross-functional communication
  • Quality controls

Timeline

Case Coordinator

San Antonio Fathers Campaign
10.2018 - 05.2023

Life Coach/patient Advocacy

Self-employeed
08.2012 - 05.2017

Master Swim Coach

Nitro
01.2009 - 02.2011

Ground Operations Agent

Southwest Airlines
09.1996 - 09.2008

Our Lady Is The Lake University

Bachelors Of Social Work, Minor Psychology from Social Work Psychology
Mindy Taylor