Mindy Delver
Troy,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level PCT position. Ready to help the team achieve company goals. Motivated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Rural Mail Carrier
USPS
08.2023 - 03.2024
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
Transportation Coordinator and Driver
Randall Residence Of Tipp City
09.2017 - Current
- Provided timely transportation of diverse clients to healthcare facilities.
- Analyzed transportation data to identify improvement opportunities.
- Met safety and regulatory standards for full operational compliance.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Ability to drive an 18 passenger bus, while following strict rules and safety guidelines and regulations.
Life Enrichment Coordinator
Randall Residence Of Tipp City
07.2021 - 07.2023
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Planned zoo trips, shopping excursions and religious worship opportunities for residents.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Planned, administered and controlled budgets and produced financial reports.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Resident Care Aide
Randall Residence Of Tipp City
09.2017 - 07.2021
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Improved residents'' quality of life through consistent monitoring, documentation, and communication with healthcare providers.
- Promoted a safe living environment for residents by performing regular safety checks and maintaining cleanliness.
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
- Offered cognitive stimulation for residents by engaging them in meaningful conversations, games, or other activities tailored to their interests.
- Implemented individualized behavior management plans for residents exhibiting problematic behaviors or symptoms of dementia-related decline.
- Addressed family concerns regarding their loved ones'' welfare through open communication channels while maintaining confidentiality protocols as needed.
- Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout the process.
Service Clerk
Dave Arbogast
07.2013 - 07.2017
- Maintained and organized service reception area and checkout counters.
- Greeted incoming customers and answered questions about available services.
- Wrote service orders, assigned numbers and tracked paperwork.
- Closed work out orders by accepting payments, issuing receipts and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Front End Store Manager
Menards
07.2009 - 08.2013
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
No Degree - Music Education
Bowling Green State University
Bowling Green, OHElectrocardiology Certificate - Medical Assisting
Sinclair Community College
Dayton, OHSkills
- Daily Vehicle Inspections
- Transporting Residents
- Routing Plans
- Driving and Transportation
- Time Management
- Reconciling Cash Drawers
- Managing Appointments
- Managing Terminations
- Overseeing Employees
- Staff Management
- Budgeting and Cost Control
- Scheduling and Coordinating
- Workflow Monitoring
- Leadership
- Assisting Residents with needs such as bathing, toileting, and dietary needs
- Assisting Residents in a timely and professional manner
- Completion of multiple dementia training courses
Accomplishments
I recently won the highest award that my company has to offer called the Wiker Award. This award requires fellow staff members, and family members of the residents who reside at our facility to vote for the team member who goes above and beyond their job description. There are 22 Randall Residences, and out of over 2,000 employees I was chosen and could not be more honored! I also have won multiple runner up awards in the years I have been employed here as well. I really take pride in working hard, and working well with others to achieve our goals.
- Resolved product issue through consumer testing.
Timeline
Rural Mail Carrier
USPS
08.2023 - 03.2024
Life Enrichment Coordinator
Randall Residence Of Tipp City
07.2021 - 07.2023
Transportation Coordinator and Driver
Randall Residence Of Tipp City
09.2017 - Current
Resident Care Aide
Randall Residence Of Tipp City
09.2017 - 07.2021
Service Clerk
Dave Arbogast
07.2013 - 07.2017
Front End Store Manager
Menards
07.2009 - 08.2013
No Degree - Music Education
Bowling Green State University
Electrocardiology Certificate - Medical Assisting
Sinclair Community College