Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mindy Tran

Glen Ellyn,IL

Summary

Personable and energetic individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Eager to put my research and writing skills to use!

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist

Nia Modern Nails
01.2016 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Assistant Store Manager

Reformation Dallas
03.2022 - 03.2023
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Lead visual and digital fashion merchandising presentation once a week
  • Excel spreadsheet knowledge

Barista

The Graduate Hotel
01.2022 - 06.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Barista, Server

Le Meridien Hotel
01.2021 - 12.2021
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Operated POS terminals
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems to maintain brand loyalty.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Addressed complaints to kitchen staff and served replacement items.

Women's Store Manager

Urban Outfitters
01.2020 - 02.2021
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Merchandised visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Pastry Chef, Associate

Tous Les Jours Bakery
02.2020 - 01.2021
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Answered customer questions and provided store information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged and stocked new merchandise following placement directions.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.

Education

Bachelor of Arts - Law (Pre-Law)

University of Arizona
Tucson, AZ
07.2024

High School Diploma -

Glenbard West
Glen Ellyn, IL
05.2019

Skills

  • Editing and proofreading
  • Technical research
  • Legal Research
  • Research and data collection
  • Team Building and Leadership
  • Work Planning and Prioritization
  • Organization skills
  • Data Entry
  • Schedule Coordination

Certification

  • Professional and Technical Writing Certificate, University of Arizona - 2024

Timeline

Assistant Store Manager

Reformation Dallas
03.2022 - 03.2023

Barista

The Graduate Hotel
01.2022 - 06.2022

Barista, Server

Le Meridien Hotel
01.2021 - 12.2021

Pastry Chef, Associate

Tous Les Jours Bakery
02.2020 - 01.2021

Women's Store Manager

Urban Outfitters
01.2020 - 02.2021

Receptionist

Nia Modern Nails
01.2016 - Current

Bachelor of Arts - Law (Pre-Law)

University of Arizona

High School Diploma -

Glenbard West

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