Mindy Underwood

Co-Curricular Aide

• Organized and supervised group activities to promote physical fitness, sportsmanship, and teamwork.
• Established positive relationships with students through respectfulness and engagement.
• Set and maintained expectations to promote an efficient and pleasant experience in the gym.

Office Aide - Sub Coordinator

• Greeted visitors and families in person and/or over the phone friendly and professional manner, answering questions or directing them as needed.
• Performed general clerical duties such as data entry, filing, email and calendar management.
• Managed staff requests for time off and secured substitute coverage.
• Served as back up to campus secretary, attendance clerk, nurse and provided as needed classroom coverage.

Substitute

• Provided safe and effective classroom coverage for absent teachers.
• Maintained campus expectations and professionalism in a fast paced, ever-changing environment.

• Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
• Contributed to revenue growth by accurately processing insurance claims and maintaining detailed financial records.
• Managed office bookkeeping with insurance billing and patient payments.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
• Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.