Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mindy Vazquez

Windsor,CO

Summary

Accomplished Cloud DevOps Engineer with a proven track record at Billtrust, Inc., enhancing system efficiencies and automating processes. Knowledgeable in AWS, Kubernetes, and Python, coupled with a strong problem-solving aptitude. . Mentored junior staff, fostering a culture of continuous improvement and learning. Consistent team player with exemplary multitasking skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cloud DevOps Engineer

Billtrust, Inc.
09.2022 - Current
  • Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.
  • Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
  • Improved code deployment efficiency by automating processes with CI/CD pipelines.
  • Enhanced application performance by optimizing infrastructure configurations based on usage patterns.
  • Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
  • Optimized build processes using tools such as Jenkins or Bamboo for fast feedback loops in development cycles.
  • Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
  • Improved application performance by identifying bottlenecks and implementing appropriate solutions.
  • Developed comprehensive documentation for clients, facilitating smooth transitions in handling their cloud environments.
  • Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
  • Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
  • Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

Sr. Site Reliability Engineer

Billtrust, Inc.
10.2017 - 09.2022
  • Led production release deployments following rigorous change management protocols.
  • Monitored application/system performance and proactively resolved issues, reducing incident response times.
  • Partnered with development teams to design and implement production-ready hotfixes.
  • Wrote SQL scripts to resolve application data issues and provided ad hoc data insights.
  • Created and maintained runbooks and documentation to support seamless knowledge transfer.
  • Established monitoring dashboards using DataDog, enabling proactive issue identification.
  • Mentored junior team members and provided on-call support to ensure 24x7 availability.

Customer Support Engineer

Tendril
05.2017 - 10.2017
  • Managed and resolved technical issues reported via JIRA, maintaining a 95% on-time resolution rate.
  • Investigated and resolved Linux and SQL-related issues, ensuring smooth application functionality.
  • Documented and improved knowledge base resources to support end-users and internal teams.
  • Collaborated with engineering teams to prioritize and address client-impacting issues.
  • Monitored email campaigns through SendGrid, ensuring timely and accurate delivery.

Production Support Engineer

OnDeck Capital
11.2015 - 02.2017
  • Troubleshoot and fix issues reported by end users while using the OnDeck website.
  • Write documentation for inclusion in our Knowledge Base.
  • Manage the Service Desk queue, resolving up to 20 tickets daily.
  • Work on tickets submitted by end users based on priority and severity level
  • Interact directly with all levels of the engineering team
  • Assist in daily deployments to production
  • Provide communications to stakeholders and partners regarding releases and deployment of hotfixes.
  • Communicate to internal users when production impacting issues arise
  • Participate in on-call rotations with other team members
  • Monitor and troubleshoot scheduled job failures

Education

Associate of Applied Science - Network Systems Administration

DeVry University
Chicago, IL
06-2011

Skills

  • Cloud Platforms: AWS (CLI, IAM, EC2, S3)
  • Operating Systems: Linux & Windows
  • Automation Tools: Terraform, Jenkins, Git
  • Containerization: Kubernetes, Docker
  • Monitoring & Alerting: DataDog, PagerDuty, Pingdom
  • Languages: Python, SQL
  • Incident Management
  • Disaster recovery
  • Problem-solving aptitude

Certification

  • AWS Certified Solutions Architect – Associate - Amazon Web Services.
  • Certified Terraform Associate - HashiCorp
  • Certified Kubernetes Administrator - Linux Foundation

Timeline

Cloud DevOps Engineer

Billtrust, Inc.
09.2022 - Current

Sr. Site Reliability Engineer

Billtrust, Inc.
10.2017 - 09.2022

Customer Support Engineer

Tendril
05.2017 - 10.2017

Production Support Engineer

OnDeck Capital
11.2015 - 02.2017

Associate of Applied Science - Network Systems Administration

DeVry University

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