Mindy Whitener
Chatsworth,GA
Summary
Dedicated professional with a proven track record in mentoring Certified Nursing Assistants, managing staffing operations in a Long-term care facility, and serving as an Environmental Supervisor. Possessing strong leadership abilities, adept at guiding and supporting personnel effectively. Recognized for dependability and a strong work ethic, consistently managing multiple priorities with a positive attitude. Committed to delivering excellence in all aspects of work, thriving in collaborative environments.
Thrives in environments where collaboration and cooperation are valued. Willingly accepts additional responsibilities to contribute to team objectives and uphold high standards of job performance. Demonstrates exceptional organizational skills, attention to detail, and proficiency in time management, enabling excellence in fast-paced settings. Dedicated to providing exceptional customer service, ensuring client satisfaction, and fostering positive professional relationships.
Empathetic Care Worker with a sensitive and compassionate approach to cultivating trusting, stimulating, and varied lifestyles for residents. Offers enhanced care with a flexible learning approach for patients. Experience in a long-term care facility and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
22
22
years of professional experience
Work History
Private Caregiver
Self-employed
01.2022 - 04.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with client to deliver emotional support and companionship.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
Environmental Supervisor
Ridgewood Manor Nursing & Rehabilitation Center
06.2010 - 06.2013
- Assigned workloads, maintained performance management, and reviewed daily activity reports.
- Supervised housekeeping and janitorial workers to meet high-quality cleanliness and safety standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Implemented daily, weekly, and monthly cleaning routines for staff to follow.
- Supervised and directed 20 environmental personnel employees.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Established and enforced safety protocols and guidelines for staff.
- Seen to all employee hiring, dismissal transfers, promotions, and performance evaluations.
- Maintained required records of work hours, and budget.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Staffing Coordinator
Ridgewood Manor Nursing & Rehabilitation Center
01.2005 - 06.2010
- Completed operational requirements by scheduling and assigning employees to their assigned shifts.
- Collaborated with Nursing Manager to determine department's short and long-term staffing and hiring needs.
- Mentored all new Certified Nursing Assistants and oversaw staffing operations.
- Advocated for 50 staff members, helping to identify and resolve staffing issues.
- Order all nursing facility supply needs.
Certified Nursing Assistant
Ridgewood Manor Nursing & Rehabilitation Center
12.2000 - 01.2005
- Supported non-ambulatory residents in range of motion exercises.
- Facilitated activities of daily living, personal hygiene management, feeding, and ambulation
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Completed activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks.
- Managed over 50 or more calls per day.
Education
No Degree - Medical Billing And Coding Specialist
Georgia Northwestern Technical College
Dalton, GA08.2023
Skills
- Schedule Planning
- Safety Awareness
- Employee Coaching
- Improve Team Performance
- Safety Standards
- Checking Supplies
- Performance Improvement Strategies
- Sanitation Regulation
- Delegating Work Assignments
- Customer Satisfaction
- Maintaining Clean Work Areas
- Supply Ordering
Accomplishments
- Staffing Coordinator, Nursing Administration
- Ridgewood Manor Nursing & Rehabilitation Center Dalton, GA2000 - 06/2012
- Coordinated and planned work shift schedules according to availability
- Collaborated with recruiting agencies to identify qualified candidates
- Kept track of timekeeping responsibilities and employee time off requests whencompleting schedules
- Worked with human resources teams to align staffing decisions with regulatorystandards
- Monitored nursing schedules to verify hours and prevent unauthorized overtime
- Reorganized schedules quickly to coordinate responses to emergencies, shortagesand other immediate staffing needs
- Communicated with nursing management to identify and adapt to changing staffingneeds
- Medical Billing And Coding Specialist
- Georgia Northwestern Technical College, Rome, GA
Timeline
Private Caregiver
Self-employed
01.2022 - 04.2023
Environmental Supervisor
Ridgewood Manor Nursing & Rehabilitation Center
06.2010 - 06.2013
Staffing Coordinator
Ridgewood Manor Nursing & Rehabilitation Center
01.2005 - 06.2010
Certified Nursing Assistant
Ridgewood Manor Nursing & Rehabilitation Center
12.2000 - 01.2005
No Degree - Medical Billing And Coding Specialist
Georgia Northwestern Technical College