Mindy Wolcott
Susanville,CA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Alpine Beverage LLC. Excelled in streamlining operations, enhancing productivity by 30%, and fostering positive customer relations through effective problem resolution and communication. Skilled in software expertise and teamwork, adept at driving operational excellence and improving customer satisfaction.
Overview
30
30
years of professional experience
Work History
Office Administrator
Alpine Beverage LLC
Susanville, CA
11.2015 - Current
- Unlock all gates at 3:00 am, turn on all warehouse lights, check temperatures in coolers, organize and post daily routing information boards, keys, and iPads.
- Proof check orders, pricing, and per California state laws over 30 accounts. Communicate collections on accounts with drivers and sales representatives.
- Checking and sending emails, communicating any updates information or changes to laws, in memos to staff/account holders.
- Processing and Sending funds and files using multiple live software systems including global exchange service (GXS), Electronic Data Interchange (EDI), Fintech, Vermont Information Processing (VIP), Beverage Distributor Solutions (BDS), Direct Store Delivery (DSD), Beverage Managment System (Dbev), and Advanced Shipping Notice (ASN)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors/customers.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications and digital files from sales representatives, to warehouse in pick sheet format.
- Inventory adjustments/ corrections, transferring files to tablets, coordinating logistics all before drivers arrive.
- Financial processing/ reconciliation, deposits, account set up, ABC licensing updates, record keeping, and other administrative functions.
- Tracked office and warehouse supplies, restocked low items to keep team members on-task and productive.
- Organized sales and delivery vehicles for maintenance/ auto body appointments, keeping accurate records for DOT inspections and back up vehicle rentals.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity, yearly rotation, and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Improved workplace efficiency with the regular maintenance and training of office equipment/ software, and proactive troubleshooting of technical issues.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Calculating case count incentives for each Driver and Warehouse employee
Server
Country Kitchen Restaurant
Susanville, CA
06.1997 - 11.2000
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Grocery Clerk/ Cashier
Grocery Outlet Bargain Market
Susanville, CA
02.1995 - 06.1997
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Operated cash register to accurately process and record customer payments.
- Improved customer satisfaction with prompt and accurate checkout service.
Education
High School Diploma - Buisness
Lassen Union High School
Susanville, CA06.1997
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Bookkeeping
- Telephone reception
- Document scanning
- Customer relationship management (CRM)
- Scheduling
- File maintenance
- Report preparation
- Inbound phone call handling
- Managing office supply inventory
- Expense reporting
- Event coordination
- Billing and coding
- Software expertise
- Customer service
- Problem resolution
- Scheduling and coordinating
- Teamwork and collaboration
- Professional and courteous
- Task delegation
- Staff training
Accomplishments
From 2007 - 2019 I have dedicated many hours volunteering in our local schools, to include McKinley Elementary, Diamond View Middle, Lassen Union High, Janesville Elementary, and Meadow View Elementary. I am skilled in planning and setting up classrooms that are conductive to the learning process, as well as the individual and social development. I have created many learning boards, bulletin boards, holiday and learning crafts, conducted fundraising projects and ideas, visual props, door decorating, sight word cut outs for the teachers, home coming and local parade floats all gratis. I also assisted the teachers with sight word testing, correcting papers, physical education, reading, and field trips.
From 2018 -2023 I volunteered on the board for Little League. My board positions included;
- Secretary
- Concessions Coordinator
- Sponsorship Coordinator
- Fundraising Coordinator
- Special Events Coordinator
During my time on the little league board I raised over $ 80,000 from concession profits and fundraising alone. I moved my artistic ability from the classrooms to the baseball field. With the help of a few sponsors, an amazing local welder, and California Correctional Center fire camp, I personally designed, funded, and constructed the remodel in the snack bar, announcers booth, and score board for the majors field.
Timeline
Office Administrator
Alpine Beverage LLC
11.2015 - Current
Server
Country Kitchen Restaurant
06.1997 - 11.2000
Grocery Clerk/ Cashier
Grocery Outlet Bargain Market
02.1995 - 06.1997
High School Diploma - Buisness
Lassen Union High School