Mindy Zamora
Pasadena,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Technician
Bellagio in the Desert Residential
11.2023 - 02.2025
- Implemented individualized treatment plans to support behavioral improvement and skill development.
- Assisted in data collection and analysis to track client progress and adjust strategies accordingly.
- Collaborated with multidisciplinary teams to enhance client care and optimize therapeutic interventions.
- Utilized positive reinforcement techniques to encourage desired behaviors during therapy sessions.
Customer Service Representative
Stater Bros
05.2021 - 08.2024
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Stocked shelves and organized displays to enhance product visibility and accessibility.
- Maintained cleanliness and organization of store areas to promote a welcoming environment.
- Assisted in maintaining a safe working environment by adhering to all safety guidelines and reporting any hazards immediately.
Customer Service Representative
Lowes Home Improvment
03.2014 - 06.2021
- Resolved customer inquiries using product knowledge and problem-solving skills.
- Assisted customers in locating home improvement products, enhancing customer satisfaction.
- Trained new team members on customer service protocols and product information.
- Addressed customer complaints promptly, fostering positive relationships and loyalty.
Education
High School Diploma -
Antelope Valley Adult School
Lancaster, CASkills
Detail-orientated
Time Management
Communication
Adaptability and Flexibility
Problem Solving
Team Player
Certification
California State Security Guard License
Exp: May 2027
Timeline
Behavior Technician
Bellagio in the Desert Residential
11.2023 - 02.2025
Customer Service Representative
Stater Bros
05.2021 - 08.2024
Customer Service Representative
Lowes Home Improvment
03.2014 - 06.2021
High School Diploma -
Antelope Valley Adult School